Utente ospite
4 gennaio 2025
We stayed at Marriott Aravali Resort for one night on December 27, 2024, to celebrate our anniversary. While Nitish was the only staff member who displayed genuine hospitality, the overall service was far below expectations. Despite informing the hotel of our special occasion, the only acknowledgment was a minimal decoration on the bed, which felt underwhelming for a retreat destination. The rest of the staff appeared indifferent and lacked the warmth and professionalism expected from a Marriott property. The food was another major letdown. Both dinner and breakfast were bland and fell short of Marriott’s usual standards. It seemed the focus was primarily on catering to higher-tier members rather than ensuring a quality experience for all guests. The “Chaupal” event was poorly managed, and the rain turned it into a complete disaster. Furthermore, the access road to the property is in poor condition, adding to the inconvenience. Overall, this experience was far from the relaxing and luxurious retreat we had hoped for. We cannot recommend this property and suggest avoiding it altogether.
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