Hotel Hotel per famiglie a Coma Ruga

This was our third time staying at the hotel Gran Europe, and our third review. Previously stayed in 2014 and 2016. The hotel is under different ownership/management since then. We always loved this relatively small hotel which has a great location on the promenade and seafront. We had two rooms this time, as I joined my wife and children halfway through their three week stay and this gave us more room and comfort than squeezing into one room. Saying that they rooms are a good size with Two large double beds. Rooms are clean and refurbished with good size modern bathroom and a hallway that has plenty of storage. A Good feature is that the halway has both the door to the access corridor and a door to the bedroom, which means the bedroom is shielded from corridor noise at night when both doors are closed. Corridors also are carpeted so we heard no noise at all of the usual footsteps or suitcases being wheeled along at all times of day/night. This was a bonus for us as we are light sleepers. Overall the hotel though is a quiet and peaceful space. The restaurant and bar are excellent with good food and drink available. Plenty of choice and no issues with flies or hygiene. The staff in restaurant and bar are wonderful as are all hotel staff, including reception and cleaning staff. Looking back on our previous review from 2016 we can say our few negative experiences have all been eliminated and we have no faults this time. There were a few smokers around but far less than we saw in 2016. The hotel is dog friendly and it was no problem for us to see dogs being walked around, in corridors and reception but dogs were not present by the pool or allowed in the bar and restaurant. Our children are teens now so didn’t partake in mini disco or kids club, but can say we noticed these to be much improved since 2016. The beach is always fabulous, can’t fault it. Highly recommend this hotel, but not for party animals as it is quiet and peaceful and a lot of elder people stay here. One thing to note. Airport Taxi transfers are expensive here. £100euro or more each way. I discovered that the Uber app will give you public transport options for bus/train if you arrive at a suitable time. My flight landed at 6pm and I then used a bus and train from Barcelona airport and walked down to the hotel from the station, took about 2 hours and cost me less than 8 euro. Was at hotel for dinner. Wouldn’t hesitate to stay here again. Excellent.

El hotel precisa una reforma urgente. No todo vale. Colazione buffet con prodotti di qualità molto bassa. Spaventoso succo, caffè e caldo. - Bene. Buona attenzione in reception. Durante la colazione, assenza di personale in generale. Camera con mobili molto vecchi.

Please avoid at all costs if you are English !!! Firstly we booked as a family of 7 on arrival we entered the hotel and the receptionist was extremely rude no hello nothing just stared at us I said we are here to check in as was a morning flight was only 9 in morning didn’t expect my room to be ready but she rudely laughed at me and said you can’t check in but bearing in mind I had paid full board so wasn’t bothered about the room but when we have been travelling all night with young children and we are refused so much as a glass of water even though we have paid for that day is a disgrace was told there’s nothing she could do come back at 2 no maps or anything given to us !!! I then asked if we could at least leave our luggage somewere she pointed to a door next to the lift !! No security at all just a door which when you open leads on to a bad alley for anyone to take your stuff I said is there no we’re abit more safe Was just replied no it’s your stuff leave it or take it !! So we had to trail all our luggage around with us with our 4 children the youngest being 2 plus my disabled dad just to find a drink !!! Not a supermarket in site all the locals are so rude not one restaurant was inviting us in we would walk to look at menu and was all In Spanish and they would just ignore us or shake their heads at us cause they don’t want us there !! We ended up walking back to hotel to see if pool bar was open which it was but they do not sell snacks and only offer bottled pepsi or there local orange! We was finally allowed to check in at 2 they charged us tax per room £15.67 Which is a disgrace , rooms are by far the smallest rooms I have ever seen I travel to Spain twice a year and have never seen rooms so small we struggled to get pram in the room as the wardrobes behind the door the bathrooms you can’t open the doors full because the toilets in the way if you was pregnant or a bigger person you would not be able to use bathroom it’s that small and the door locks get jammed which is not safe for children luckily I was on other side when this happened so I could help my poor child !! Balcony door also did not lock had to tell Reception that sent someone up to put a new lock on balcony door the rooms are very dirty the fridge was full of mould and stunk thick dust all over skirts was just overall dirty ! Food was absolutely shocking never seen food as bad I could not eat it was vile same food dinner and tea breakfast ham cheese bread all cold Foods but stale from day before there’s literally one option for children to a tomato sauce With pasta every single meal My poor kids was so fed up and was even a nice pasta sauce Was like the cheap tomato soup cup one was very powdery and horrible !! The meats avoid at all costs they have someone cooking chops but these are not cooked my children got them one night and had flesh in middle luckily I seen before they could eat them and looking room restaurant everyone was leaving them I have reported this to the c

Muy buen hotel, bonito y cómodo. Todo el personal fue muy amable y siempre con una sonrisa, se agradece mucho. La ubicación para mi gusto perfecta. También nos dejaron una cuna gratuita para el bebé. El buffet había mucha variedad y la verdad que estaba rico. recomiendo que al menos lo cojan con desayuno. También que tenías tumbonas en la piscina prácticamente a cualquier hora, no hay que andar a las 8 de la mañana corriendo para poner una toalla. El aire acondicionado no es apenas molesto. Lo que sí voy a puntuar un poquito peor, son los 20 euros por día que cuesta el parking, me parece un poquito caro. Y lo que es peor, en un hotel de esta categoría, bastante caro, que encima después de haber pagado el parking, haya que pagar aparte la carga de coche eléctrico (0,40 €/kW). En la habitación, que se duerme muy bien y no se escuchan ruidos, tuvimos una serie de inconvenientes. Encontramos uñas en la mesa principal, pelos en la ducha y sangre en una de las toallas. No una gotita, mucha sangre. Me extraña que no lo hayan visto al colocar la toalla. Nos lo solucionaron rápido, pero ya estás un poquito más a disgusto. Creo quw con todo esto, un detalle podían haber tenido, y no ha sido el caso. Así no creo que vuelva ni lo recomendaré.