Hotel in zona US Drug Enforcement Administration, Fairview Heights

This was a good experience for us. The lobby area is small but clean. The front desk always had someone there during my stay. The room was clean and no real issues with it. The tv worked and so did the fridge and AC. The one big complaint I will share is the bath towels. The bath towels are basically larger hand towels. They are not soft, not thick, and small for a bath towel. It’s actually not very comfortable to rub on your body to dry off they are so old, thin, and small. They really need all new bath towels.

Questo hotel era molto pulito ... Mi piace il fatto che potevo camminare per ottenere le cose che mi servivano.

Absolutely loved our stay! The rooms were spotless and incredibly comfortable. The staff was beyond friendly and always ready to help. Breakfast was delicious with plenty of options. The hotel’s cozy ambiance made it feel like a home away from home. Can’t wait to return—highly recommend to anyone visiting

The staff was very accommodating and the breakfast was very good

This Hilton is an utter disappointment, barely deserving the name. It feels more like a run-down Motel 6 or a Super 8 than a reputable Hilton property. I stayed here for three days with a large group of friends, and it was one of the worst hotel experiences I’ve ever had. First, the rooms were appallingly dirty. The sheets had noticeable stains, which I reluctantly ignored, hoping it was an isolated issue. Unfortunately, it was just the beginning. One of my friends had a room with a bathtub that wouldn’t drain, leaving them to shower in ankle-deep water. When we reported the issue, the hotel staff nonchalantly informed us that they couldn’t switch the room and didn’t have any maintenance staff available until after our stay ended. The disregard for guest comfort and hygiene was shocking. Another friend’s room reeked of cigarette smoke, despite the supposed non-smoking policy. It was as if the rooms hadn’t been properly cleaned or aired out in weeks. The lack of basic services was just as frustrating. There was zero room service, none. I had to reuse the same towel for three days because housekeeping didn’t bother to provide fresh ones. The beds weren’t made even once during our stay. It felt like we were staying in a neglected, budget roadside motel rather than a hotel that’s part of a renowned global chain. Honestly, I’m baffled as to how Hilton allows this location to tarnish its brand name. The standards here are so low that I wouldn’t recommend this place to anyone, even in an emergency. Save your money and go elsewhere, where at least the basics of cleanliness and customer service are respected.