Best Western Plus Chena River Lodge

酒店重新裝修過的，床鋪很舒服！很安靜！不踩雷！停車方便。best western plus還是很不錯的連鎖，早餐很好吃，咖啡機是自動的還能做chai latte超好喝。去看極光開車半個小時就到！很方便！可惜我沒追到！

早餐很不錯。

Room under bed and behind dressers increadibly dirty. Bottles and cigarette wrappers and rotten berries under the bed and behind dressers and nightstands.

Staff was excellent, friendly, always helpful. Breakfast was wonderful every day. The location was great for its proximity to the airport and other means of transportation. The hotel is due for a 'face lift' though it was perfectly good for our stay, save the notes below. I would be fine to stay again without a second thought. Consider before you book: no airport shuttle services. If you are willing and able to haul yourself and your bags up to the 2nd or 3rd floor .... you're great. However, if that isn't you; do one of 2 things. Either make certain you have a ground floor room OR book elsewhere. The elevator stopped working several times during our 5 day stay. It was an issue that canceled our Aurora viewing plans for that evening. Upon arriving, we found that our bathroom had not been fully cleaned. We took care of it and the rest of the stay in that regard was great. Our TV wasn't working for the first 2.5 days. Eventually either it was cured or replaced. Either way we enjoyed TV while we were at the room the rest of the time.

Well maintained facility however Cleaning staff should pay more attention to details room needs a good dusting microwave obviously not cleaned wall had stains shower stall had hair from the previous occupants could do with some good cleaning

The front desk staff was extremely nice and very helpful. I don’t think there is any sound insulation in the walls or ceiling. It sounded like a basketball team was running around over us every night! The hotel was clean, especially our room, but the lobby floor had so much trash on it.

Myself and my husband has stayed at this location several times. We actually love the free breakfast and beds so we’ve come back even after having nights that ended up sleepless due to people being loud, heater not working, people outside being loud ect.. I let the service people know and they didn’t seem to care either time. This was the last time we attempted to stay. I’m pretty upset because if there wasn’t any weird sales going on between vehicles that stay running till 4am with cutoff mufflers I would have had a great anniversary but again it was a waste of money. From now on we will choose another hotel to have our monthly stays at.

Internet was was not good, could not log in on my lap top computer

Front desk cordiallity and helpful with recommendations of places to visit, free shuttle service and breakfast included.