Carmel Forest by Isrotel Exclusive

I recently planned to purchase a gift for my friends – a SPA day at your hotel. However, my experience with your customer service was so disappointing that I ultimately decided not to proceed with the purchase. Furthermore, my friends and I are unlikely to visit your hotel in the future due to this experience. When I called to inquire about your SPA services, I was transferred between departments four times, and no one could provide clear answers to my questions. There was a noticeable lack of interest in presenting the hotel or its amenities. After spending 30 minutes being transferred back and forth between reception and the SPA department, I was finally advised to visit the website and figure it out myself. As someone who has traveled extensively and stayed in 4- and 5-star hotels, I must say that the level of service I experienced was far below expectations. It felt more like a 2-star service level. I strongly recommend that your hotel invests in staff training to ensure a higher standard of service, especially if you aim to maintain the reputation of a high-end establishment.

What could be bad in the best hotel in Israel. The quiet, the serenity, the spa. Even the heated bathroom floors. Minor annoyance: AC in room even though was set to cold and 19c (Jan day sun made room 25c) , at night it turns to heat and the only way to stay cool in your room is to open the porch door.

Great hotel excellent services and atmosphere. Food is delicious ... one of the best hotel. The swimming pool is great a wide green area evening intertaimement are nice rooms are very comfortable Spa is great .,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

The Carmel Spa did not disappoint and has only gotten better. The service has improved tremendously, especially at the meals. Coffee and eggs are delivered quickly as well as at dinner. No more missing orders since all staff have a hand held tablet to enter orders. The towels are huge and absorbent and wonderful. The outdoor pool is peaceful and tranquil - a retreat from reality. My one complaint: they have done renovations and the shower is huge yet the slope is away from the drain so when taking a shower, the entire bathroom floor gets soaked. Even placing a towel does not stop the flow. Clearly the contractor made a mistake - and I can only hope that it was limited to my room (#110) and not to every bathroom that was refurbished.

We had heard such great reviews on this hotel . From the moment we walked in the service was terrible , check in staff are rude and there is total chaos at check in time . The rooms are old and outdated even though apparently you the hotel has had a renovation. I’m sure the room type we booked was not what we received . No lifeguard at the pool so you can’t go in and no service at the pool so you can’t even get a drink . We called to find out where the bomb shelter is last night and I’m still waiting for someone to come show me after 3 phone calls , the bomb shelter signs lead to a stairwell on the outside of the hotel. All in all not a great experience and won’t be back

Great experience Clean and pleasant Great food Staff friendly Great spa and facility We will definitely have to come back Upgrade n the room Quiet place Kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk