Utente ospite
18 settembre 2024
The common spaces and restaurants I would rate 4.5/ 5 stars as well as the staff who were friendly and helpful. Beautiful breakfast area and charming bar and reception area. No doubt the nicest hotel downtown Ezcaray and a great base for La Rioja. I know that below will sound very picky but our entire trip to Spain was based on this hotel and I want to provide honest feedback for other travelers who select this hotel based on its Relais Chateaux distinction. We were disappointed by the room itself. We had the largest room in the hotel and the design/features in my opinion were cheaply done and not up to Relais Chateaux standards in our opinion. We have stayed at 10+ Relais properties and choose travel based on Relais locations. I understand the style is modern and clean, and the rooms do look nice. However, several drawers did not function in the IKEA style dresser, the futon in the sitting area looked cheap and not clean, and the bathtub was melamine or plastic, not porcelain. One sliding door in a closet also did not slide as it should have and one of the window shades fell off the wall the moment we pressed the electronic button to close it. We were able to fix it and just not touch it the rest of the time. There was also no iron or steamer in the room nor a bottle opener in a 5 star wine region hotel.
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