Premier Inn Exmouth Seafront

This Premier Inn on Exmouth’s sea front is in a perfect position for the beach, restaurants, walks, parks etc.. there’s a hotel car park too. It’s of course a very popular destination - and it shows. The hotel looks extremely tired as do many of the staff but the comfortable beds are there as are the limitless breakfasts.

Arrived earlier than check-in so my husband went in to see if it was alright to leave car in car park, obviously paying. No one on reception so went in search of a member of staff. Found someone and when asked about parking was very rude and unhelpful. Must say the outside of the building looked very unappealing. 3.00 pm went to check-in, had booked a Premier Plus but told room not ready. We sat in reception until 3.45. Not a great start to our stay. Room looked good on entering, lovely view and nice furniture. However checking bathroom found black mould all along bottom of shower screen and dirty skirting boards. All switches in room dirty and greasy. Did not eat in restaurant so can't comment on that. Fire alarm went off 3.00pm. Evacuation - member of staff on door telling us where to go. Woman holding Evacuation sign. She was checking everyone ok. When we were allowed back in hotel, no member of staff about to advise whether false alarm or if there had been a fire which left us wondering whether to go back to bed or get dressed in case it went off again. Next morning every time we walked past reception no member of staff there. Definitely feel better training needed especially how to speak to guests and carrying out fire evacuation procedures. Perhaps even more staff could be employed. Unlikely to return.