Premier Inn Exeter (M5 J29)

Good place with restaurants around.

Spotlessly clean, great shower, friendly and helpful staff (didn't get her name but thanks for the help with the WiFi & parking machine!), very quiet and easy to find. A great example of how a Premier Inn should be.

Avoid at all cost! The rooms were damp, fusty & mouldy. The bathroom drains were clearly blocked also as the smell was pungent from there. No windows opened so we had to sleep with a chair to prop the door open to try and get some air into the room. Being asthmatic the damp, fusty, mouldy smell excarbated my asthma and caused a terrible chesty cough all night. We couldn't wait for morning to come to get out the room. When we complained to the Manager we were told there was nothing she could do onsite other than report it to maintenance but we had to phone a centralised Guest services number if we wished to complain. What a joke! We paid £110 for a night & I very nearly packed up & went to sleep in the car for the night instead. Since staying here and reading other reviews it seems we aren't the only ones to have experienced these same issues.

This was a clean hotel in a good location - those boxes are ticked. But for the price paid it would have been nice to have: - Working AC (kept turning itself off) - A working TV - Cheaper parking - Working wifi (the free wifi is unusable, and the hotel blocks phone signal) - Better insulation - we kept getting woken with stamping and banging on the floor above in the middle of the night on the Saturday.

I found that the toilet was stained yellow. You need to press bell to access staff, the person who came was very unfriendly and accommodating. She had made up her mind already! There is no facility to have a late check out, even though they accommodate business. I paid £157.00. It’s ridiculous. I thought they would have this facility like travel lodge etc.

The room here was fine and we had a good night’s sleep. We were a bit concerned because as we arrived it was obvious that the hotel’s right on the flight path for Exeter Airport a few miles away, but this honestly didn’t disturb us at all once we were in our room. Service was a bit slow because a big wedding party hadn’t checked out until 12, so a lot of the rooms weren’t ready when we arrived mid afternoon. There was also a fire alarm during the early evening, and procedures for checking people out and then back in seemed no existent, and the staff on duty were new and unsure of the procedures, therefore there’s a training need there. However, this seemed a reasonable place to stay. We ate elsewhere.