The Elms Hotel Spa, A Destination by Hyatt Hotel

The facility was beautiful, the Beds and room was great. Front desk staff very friendly and helpful. Jay who lead the paranormal tour was very knowledgeable and funny. Resturant the three owls the food was great but took forever for the food to arrive at the table. The bread was served after the meal. Kind staff but the management of the kitchen communications needs work.

Check-in was smooth and quick. They were able to check us in early which was really nice. Our room was nice and the bed was comfortable. Outside of our room 2 room service tray’s full of food were on the floor the entire time we were there. They were never picked up and they weren’t ours. The pool was nice but extremely busy. There were no chairs available but we made the best out of it. Before dinner we used the bikes they have at the hotel to ride around. It was super fun and relaxing. We decided to do the Ghost tour. We showed up in the Lobby at 9pm along with about 50 other guest. There were entirely too many people and it definitely took away from the ambiance of a ghost tour. I also thought the price tag of 25 bucks a person was absolutely ridiculous considering we walked around the property and listened to stories. In the morning we ate at the Three Owls restaurant inside the hotel. They had a breakfast buffet with waffles, biscuits and gravy, French toast, eggs, potatoes fruit and a host of pastry’s. The food was good but was a little pricey. For 3 people Buffett and 3 coffee’s and our bill was 90$ with tip. Overall it’s a great hotel and I would go back for weekend.

Absolutely gorgeous hotel We had an amazing time! Stunning property and the ghost tour is a must!

It was a hot summer day so we understand the pool being crowded but there was noisy dance music playing instead of relaxing music. It was difficult to hold a conversation due to the volume. The pool bartenders seemed exhausted or maybe just having a bad moment. Other than that, we truly enjoyed our stay! PS If you’re planning on having a morning drink from the main floor cafe, get there early. By the time I went down around 9am, many items and drink ingredients were sold out.

Questionable Nice historic hotel. Rooms nice. Spa nice. Little concerned about the safety of the hotel. Several people were witnessed coming in from outside gates who did not appear to be hotel guests. Key card pad on outside door did not work to get into indoor pool. They just walked in. We mentioned this to the front desk attendant who said, "yeah none of the key pads work but I dont get paid enough to care about that." All was find during our say, but for a nice hotel, I do feel like that is something you should care about.

Disappointed they wouldn't take under 18 year olds for the spa with parental permission.