Hôtel Les Cygnes

The hotel overall is a really great little place to stay. I'll start from the beginning. I arrived at about 1pm, too early to check-in, which was fair. Parking is very weird - it's up a little road on a hill, open to the public too. Only problem is there's nowhere to stop and unload your luggage. So you have to first park, then walk down to hotel, fetch a little trolley-thingy, then walk back up hill, load suitcases and walk back down again to reception. It was boiling hot and I'm not the youngest and I've just had a hip replacement so it was a bit stressful for me. However, luckily enough I managed to get a space in a very small hotel-owned car park opposite the hotel so it wasn't too bad for me in the end but my sister and her husband had to do the palaver above. The rooms are very small but as I was alone, my double room didn't seem too small for me but for my sister and husband, their room seemed very small for them. Rooms are pretty but seriously over-cluttered with extremely strange colour coordination - striped wallpaper, polka dotted cushions, flowered bedspreads, in all colour schemes, and seriously over-cluttered with unnecessary deco-articles - things hanging from every knob or handle. However my room with a view of the lake Geneva made up for all the weird decoration and size. For a small 3-star hotel they really had thought of everything. Pool bag with slippers, pool towel, bathrobe, adapters for electrical gadgets, fans, tea and coffee-making facilities, Evian bottled drink, etc. - it was really well-equipped. Breakfast was fantastic with literally everything you could want from mega-healthy options with nuts and fruit, etc. (for my sister!) and very unhealthy, full-on English breakfast options for myself. Beautifully arranged and very friendly staff. A real treat to sit there overlooking the lake. We had dinner in the outside dining room twice. It really is a beautiful dining area and the indoor area in the colder days was also amazing. Dining was very expensive with only 5 very expensive fish dishes and 5 very expensive meat/poultry dishes but the ambience, the very professional waiting staff (who trundled around all night taking care of any table who they saw needed assistance), the location and the enjoyment of the feeling of experiencing 'fine lakeside, gourmet dining' made up for the ludicrous prices - starter 15 - 18 Euros, main courses 35 to 39 Euros, dessert or cheese 13 - 15 Euros. Staff were really fabulous throughout our short stay of 3 nights, 4 days. Swimming pool is small but lovely. Deckchairs all around. The 2 days we were there we had the pool to ourselves until about 4pm because there was golf tournament going on in Evian. Lakeside swimming is also available from their private jetty - one of the highlights for me. Really big praise again to the waiting staff and to the lovely ladies on reception - in fact to all, the cleaning staff were also very friendly. So overall I would say not a cheap hotel but definitel

Just fantastic as always - we have stayed here over 20 times. Setting, staff, food - you name it - all exceptional in all ways - our sincere thanks again. Simon

I really don’t know where to begin. Spending a week in Evian was a special moment for my friends and I. That is until I entered this establishment. Clutter was unbelievable. If you want to feel trapped in a world of yard sale items sit in the front area waiting for your dinner table. Then it only gets worse. They placed us, with no exaggeration where I had to lean while eating dinner to keep bushes and plants out of my face and food. Gets better. While being served the waiter is coughing continuously behind me and at my table. And when attempting to say something to the owner “concerned for our health” it was basically we were rude and I truly felt Americans were not welcome, we were asked to leave by owner which was a blessing in disguise. It seemed to be mostly locals and that’s all the owner wishes to be there. Stay away and read reviews on everywhere you go while traveling in Evian.

Rooms are very small. Front desk staff is very friendly. I would review as a good positive service, but the owner of the hotel didn't deserve any stars. Seems like he doesn't like people who speak English. Extremely rude and ignorant. I wouldn't recommend this hotel

This is a very special and unique place full of charm, character and personality. Amazing views from the comfortable bedrooms, friendly & helpful staff and Chef Dimitri does a great job in the kitchen. Hoping to return again soon!

Do not stay at this hotel if you have any mobility issues. Even though we booked a room on the first floor, we were advised at check in time that there are stairs to get to the first floor. We asked to be allowed to cancel the reservation because my wife’s ankle was broken and she was in a cast, they flatly, refused and charged us one night stay as a cancellation fee. The reservation was made one day before within the 24 hour cancellation., So there was no way that we prevented the room from being rented to someone else. Total lack of compassion or service mentality. Do not stay here!