Hotel Econo Lodge a Eutaw

If I could give them negative stars I would. We are frequent travelers and This type of hotel is not our first choice, however, it was the closest to the family members we were visiting. Our room was infested with ladybugs from the bathroom to the ceiling to the window seal. Our toilet ran nonstop and we could hear everything the people next to us were doing. If they walked it sound like a loose board was moving in our room. We heard their every move everytime they made motion. We booked a non smoking room but you could still smell smoke. When asked to be placed in another room the hotel was no help. At check in no information about hotel or stay was given and they weren’t friendly at all. We saw on the wall breakfast was 6-9 (since we weren’t given any information about it) we went down at 8 and no breakfast was out. We went to the front desk to ask about it and was greeted with a yell from the back. When we asked about breakfast 5 mins late a lady came from the back where she was clearly sleeping at at the time. She put some bread and peanut butter out for us and said that was all they had. There was already 2 jugs one of milk that expired the next day and orange juice as well as a self dispenser of cereal. At checkout I asked for a receipt that showed I had a $0 balance and she said I couldn’t get one. When I continued to ask why she insisted it was because I paid through a third party. When I told her I worked at a hotel and knew she could print one for me she then finally printed it. When I asked her why she couldn’t do that the first time she looked down at my hand where my phone was and hit my hand with a towel and said stop it. Then she said she was calling the police when I asked why she said because I was recording her which I wasn’t so I said call the police so I can tell them you hit me with a towel then she told us to leave. I’ve never had poor service like this. For the same price you can drive 15 more mins to Tuscaloosa and get a nicer hotel for the same price. I called my 3rd party to get a partial refund and the hotel refused