JEROME
22 febbraio 2023
We rented a room for three people with a queen bed and a sleeper sofa. When we pulled the sleeper sofa bed out, all it had was a old stained mattress cover and no additional bedding was provided. When called the front desk we were told the housekeeping staff had gone home and no additional bedding was available. After we walked down to the front desk, they were able to come up with on blanket, so my daughter had to sleep on the closed sofa with one blanket and a chair cushion for a pillow. Also the refrigerator in the room did not keep our food cold and we had to discard it all the next day. This was once an amazing hotel, but it is very aged and in need up updating. The only part that still looks like the grand hotel it once was, is the front lobby.
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