Hotel in zona Thomaskirche, Erfurt

We stayed in this hotel on two separate nights bookending a trip to Frankfurt. This hotel is not - in our experience - typical of the Mercure brand. Far too often Mercure's are in good locations but somewhat rundown, tired and in need of attention. This is quite the opposite. It appears to have been wholly refurbished in the last five years, it is looked after. The hotel is conveniently situated near to both the old town and the main, new shopping area, both being no more than five minutes walk away. It is a ten to fifteen minute walk from the railway station or (for us) a €10 taxi ride. There is paid for car parking if required. This is a deceptively large hotel, the short frontage belies the fact that it has 141 rooms. The hotel stretches back from its frontage - we felt it was long and not very wide. It is spread over four floors and possibly an attic. We were on the fourth floor for our first visit and on the first floor for the second. Entry into the hotel from the street leads to a small reception area with ottoman seating. Screened from reception is a small bar and another soft seating area. The bar had elusive opening times - but seemed not to operate before 18:00 hours. Service was good. There is a restaurant that is not the breakfast room but that was not open during our stay with no sign of opening on the horizon. All public areas were clean, tidy and well maintained, albeit with a Alpine overtone! Access to the upper floors is via dedicated lifts or stairs depending upon the location of the room, with some rooms there is quite a walk to the lift. There is a small garden and paved area with seating. We saw no specific provision for disabled access but believe that the hotel is easy enough to negotiate. There is a separate breakfast room which works very well albeit it is not large. It is at the furthest end of the hotel from reception and bypasses some of the meeting rooms. Whilst these rooms were used during our stays we experienced no difficulties. We took breakfast early and the restaurant was never full or cramped. Breakfast is generous but prettty standard continental fare. Our first room (413) was a standard room and disappointing although it was clean and well cared for. Our second room however (136) was an upgrade and provided exceptional space and comfort for a reasonable price. Had we been able to satisfactorily understand the room descriptions and attributes on the website a room such as 136 would have been our preference. It had a large and comfortable double bed, a small seating area with table, a separate desk along with the usual accessories of a safe, TV, wifi etc. We didn't try the TV but everything else worked. There is no aircon but there is very effective radiator heating. We can imagine that opening the windows for some rooms would produce a great deal of street noise, but both our rooms were towards the rear of the hotel and quiet. There was no noise from the corridor or between roo

They can barely speak English at reception, which is fine unless there is a problem with your room. We booked a non- comfort room with bfast for 126 euro. No refrigerator, no a/c, ok. Got it. A couple of days before our booked night, the upgraded comfort room was advertised for 103 euro. I messaged gore kindly asking them if they would consider an upgrade for us since comfort room was now over 20 euro cheaper. NO REPLY. Ok.. check in and they weren’t going to upgrade us even though hotels was no where near full in this Sunday evening. Fine. No problem. They give us room in old building with a fan. Fine. Problem is that Wi-Fi isn’t working- we complained.. they reset it. Still doesn’t work.. goes on then off.. hard to conduct any business needing Wi-Fi. Eric and female at desk have no sympathy and don’t care. They say we can come to bar and use Wi-Fi there. Well, doesn’t that defeat purpose of saying the hotel has Wi-Fi in room?

Das Beste ist die verkehrsgünstige Lage, die inkludierte Minibar und das Frühstück - aber das ist auch schon alles. Die Sauberkeit im Hotel ist nicht gegeben - Zwiebelreste und Brösel im Flur, verschmierte Flächen im Aufzug, Kronkorken vom Vorgänger im Zimmer. Bei der Ankunft interessierte vor allem, dass von uns alles vorab bezahlt wurde, kein Hinweis, dass wir vor dem Hotel das Gepäck ausladen können obwohl es in Strömen regnete. Keine Garage nur ein Parkplatz ca. 100 m entfernt mit Gepäck über Stufen - kein barrierefreier Parkplatz. Anfragen des Hotels nur in Englischer Sprache. Sauna müsste man 24 Std. im voraus buchen - Im Zimmer sehr wenig Ablagefläche und nur ein winziges Fenster das nur gekippt werden kann. Die Pflegemittel von Rituals sind sehr gut. Die Betten sind sehr hart, für eine Nacht genügen die Handtücher. Das Personal ist sehr unterschiedlich, sehr freundlich sind die Mitarbeiter des Restaurants, die Dame bei unserer Ankunft war unmotiviert bis gelangweilt. Wenn ich als Deutsche ein Hotel in Deutschland buche, dann möchte ich auch den Pre check inn und die hoteleigene Bewertung in deutscher Sprache ausfüllen und nicht in englischer Sprache. Alles in allem ist das Hotel mit dem Übernachtungspreis überteuert, zumal der Service unglaublich eingeschränkt ist. Wir werden uns nicht noch einmal für dieses Hotel in Erfurt entscheiden.

L' albergo è ottimo da tutti i punti di vista: posizione, pulizia, attenzione e gentilezza del personale. L' ambiente è sempre tranquillo, anche quando gli ospiti sono molti. La nostra stanz era ampia, accogliente e ben strutturata. Ho dato solo 4 punti invece di cinque perchè durante il nostro soggiorno, che comprendeva due pernottamenti, gli asciugamani del bagno non sono stati cambiati e li abbiamo quindi ritrovati bagnati come li avevamo lasciati. Trovo che in un albergo di questo livello tale scelta, come quella di proporre al cliente di non rifare la stanza in cambio di un minuscolo bonus, siano assurde. Mi sbaglierò, ma temo che in questo modo l'ambiente guadagni molto meno della proprietà dell' hotel. Tornando agli aspetti positivi aggiungo che la colazione era principesca e al ristorante si mangia altrettanto bene.

This hotel is really somewhere special. From the minute we arrived to leaving we experienced extremely professional, friendly service. The lovely young lady at reception, the smiling, friendly bar man and the lady at breakfast were especially kind and helpful. I wish I had taken note of their names. The hotel itself is really beautiful, wonderfully maintained, and located on scenic Marktplatz in the heart of Weimar. Our brief visit was so memorable and we can't wait to return some day. Ill firever remember a wonderful breakfast on their outdoor terrace! Treat yourselves and stay there.