36-40 Sebugwawo Drive Entebbe Road, Entebbe, Central Region, UgandaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4/5
Molto buono
60 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.0
Strutture e servizi4.0
Servizio4.0
Pulizia3.9
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Tutte le recensioni(60)
Recensioni positive(40)
Recensioni con foto/video(7)
Recensioni negative(5)
SHASHI AMARNANI
Camera per ospiti, 2 letti singoli, vista aeroporto
Soggiorno: gen 2025
Lavoro
7 recensione
4.7/5
Fantastico
Pubblicata: 21 feb 2025
Nice and clean room. Hotel has a Chinese restaurant which was excellent. Being in the main business district I thought it would be noisy, but it was not at all. Great hotel if you want to be in the central business district, good views too.
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Utente ospite
Camera per ospiti, 2 letti singoli, vista aeroporto
Soggiorno: mag 2024
Solo
7 recensione
2.5/5
Pubblicata: 9 giu 2024
性價比超低 如果不是要轉機 誰會選擇這個國內三星級也就400塊錢水平
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Utente anonimo
Camera per ospiti, 2 letti singoli, vista aeroporto
Camera con 1 Letto Queen-Size, Balcone e Vista Lago Victoria
Soggiorno: apr 2022
Lavoro
4 recensione
5.0/5
Eccezionale
Pubblicata: 16 mag 2022
景色超級美!服務不錯!
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Utente ospite
Soggiorno: giu 2023
Altro
2.0/5
Pubblicata: 31 lug 2023
Una esperienza molto deludente, oltre ogni dire. Il più caro hotel di Entebbe ha di bello solo la posizione sul lago, il resto meglio dimenticarlo: camera piccola e non fornita (niente frigobar, niente slippers, mediocri amenities) ristorante disorganizzato, confusionario e non privo di inconvenenti seri (ringrazio lo Chef Stanley per averci messo la faccia), camerieri sbandati e travolti dalle richieste (eccetto uno, Deus), cibo scadente o terminato (per due giorni ho cercato di avere il chicken luwombo, piatto tipico ugandese, e non è stato possibile! Il loro piatto nazionale! Come se in Italia il ristorante non avesse la pasta!). In compenso, due cose buone: palestra bella e attrezzata e colazione a buffet al mattino del tutto soddisfacente Reception musona (eccetto una, Teddy ,che sorride) e molto fiscale (ho avuto la camera alle 14.30 esatte, neanche un minuto prima, ma mi hanno cambiato la camera tre volte prima la 209, poi la 128 e infine la piccola 126, il cui numero -non a caso- ricorda le dimensioni della piccola auto della Fiat,. In conclusione: un hotel overpriced che non vale quello che promette.
Risposta dalla struttura: Dear PinoCipollo, Thank you for taking the time to share your feedback o regarding your recent stay at Protea Hotel by Marriott Entebbe. Please accept our sincere apologies for the disappointment and inconvenience that you experienced during your stay. Your feedback regarding the size of the room, room amenities, and the service in the restaurant certainly does not reflect the high standard of service and quality Protea Hotel by Marriott Entebbe is usually proud to offer. I confirm therefore that your comments have been received by management and remedial action has been taken to ensure that our guests are not inconvenienced n this way again. We once again apologize for the inconvenience, and we thank you for sharing your feedback. Kind regards, Charles
Harriet K
Soggiorno: dic 2024
Famiglia
4.0/5
Molto buono
Pubblicata: 4 gen 2025
The hotel staff was welcoming. The rooms were clean. Comfortable beds. Very quiet & serene atmosphere. Food was good. Staff was always available on call. Beautiful breeze from lake Victoria. Very truthful staff. Had forgotten a few items in my room when I checked out. Called them 2 days later & they had kept them for me. Very impressive.
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Risposta dalla struttura: Dear Harriet K, On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Hotel TEAM and the STAFF as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind regards, Florence
182maureens
Soggiorno: lug 2024
Solo
4.0/5
Molto buono
Pubblicata: 5 ago 2024
I’ve heard it’s the nicest hotel in Entebbe. The rooms are pretty nice. The food is good and they have a nice pool and bar. Colin at the front desk did a great job helping me solve different room issues because I stayed there three times in July and August. I will stay there again next year.
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Risposta dalla struttura: Dear 182maureens, Thank you for sharing your feedback during your recent stay at Protea Hotel by Marriott Entebbe. We are delighted to receive your compliments and we will certainly congratulate Collins you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward to welcoming you to Protea Hotel by Marriott Entebbe and to hearing from you again! Kind regards, Florence
Fearless28463433001
Soggiorno: lug 2024
Solo
5.0/5
Eccezionale
Pubblicata: 3 ago 2024
They are very welcoming and happy to see you. I stayed here 3 times over a months time and enjoyed it very much. The service is very good and the employees are kind. I had a few problems with the rooms but Collin took care of it immediately. I will be coming back to Uganda next year and I will be sure to stay at this hotel.
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Risposta dalla struttura: Dear Fearless, Thank you for sharing with us your feedback during your recent stay at Protea Hotel by Marriott Entebbe. We are delighted to receive your compliments and we will certainly congratulate Collins you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us . We look forward to welcoming you to Protea Hotel by Marriott Entebbe and to hearing from you again! Kind regards, Florence
Winston_A_H
Soggiorno: ott 2024
Lavoro
3.0/5
Pubblicata: 22 nov 2024
I have Gold Elite status with Marriott. I stayed 5 days at this hotel. This Marriott falls short of my expectations. Although amenities are ok, the hotel as a whole is outdated. Had to change rooms because of drainage issues with the sink and the smell of sewage also emanating from the sink. The staff however is amazing. Politely stated, the general manager came across as dismissive and condescending when a request was made to include African music in their selection for background music at the hotel. I would not return to this particular Marriott.
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Risposta dalla struttura: Dear Winston, Thank you for sharing your feedback after your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. Kind regards, Florence
heatherbohr
Soggiorno: lug 2024
Famiglia
3.0/5
Pubblicata: 1 ago 2024
The best thing about the Protea Hotel by Marriott is the proximity to the airport. Other than that, it felt like more like a Russian-style hotel built in the 80s. The security going into the hotel felt both scary because it was there and also scary because it was somewhat perfunctory. There are some nice views of Lake Victoria but the lake is so polluted you can't go in. I will stay that the staff was friendly and really tried hard to make the stay enjoyable.
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Risposta dalla struttura: Dear Heatherbohr, Thank you for taking the time to let us know about your experience while staying with us. Your experience of of the issues you mentioned is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the respective leadership team to ensure the necessary guidelines are in place and reviewed to prevent such experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Kind regards, Florence
Vik254
Soggiorno: giu 2024
Lavoro
4.0/5
Molto buono
Pubblicata: 29 lug 2024
It is literally 5 mins from the airport so it makes it very easy to land and get to your hotel as well as be able to leave and get to the airport on time. Beautiful view of the lake but you cannot have direct access to the water as their is wall. You can however access it through a gate to the next property. The rooms are spacious but a little dated. The bathroom doesn't have counter top either around the sink or next to the mirror for your personal grooming stuff that you may have carried.
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Risposta dalla struttura: Dear Victor, Thank you for taking the time to share with us your feedback during your stay at Protea Hotel by Marriott Entebbe . GUESTS' perceptions of the service they receive whilst staying at the Protea Hotel by Marriott Entebbe is the only true yardstick we have for measuring I can assure you that your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities. The inconvenience which you experienced throughout your stay is most definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail with the relevant management team. We hope you choose to stay with us again whenever your travels bring you back to the area. Kind regards, Florence
Utente ospite
Soggiorno: mag 2024
Solo
5.0/5
Eccezionale
Pubblicata: 1 giu 2024
Perfect place to hang out by the very clean pool that had wonderful views of the Lake. The Gym is 5* well equipped and has sauna and good massage services. The food by the pool is generally well cooked and served. Close to the international airport for easy access.
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Utente ospite
Soggiorno: mar 2024
Altro
4.0/5
Molto buono
Pubblicata: 7 apr 2024
Great experience at Protea Marriott Entebbe, very close stay to the airport so very convenient, nice facilities at the location, everyone was extremely friendly and helpful I really enjoyed the stay! Special thank you to James, Patrick and Florence for all their help !
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cbogude
Soggiorno: dic 2023
Viaggio con amici
2.0/5
Pubblicata: 27 gen 2024
I have been in Uganda for almost 2 weeks in different hotels and this hotel has the worst service so far esp the bartenders by the pool. Arrogant and rude like their doing you a service. And they all hang out together like their friends rather than actually servicing people. Totally turn off
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Risposta dalla struttura: Dear cbogude, Thank you for taking the time to share your feedback about your recent stay at Protea Hotel by Marriott Entebbe. I wish to heartily apologize for the discomfort and inconvenience that you experienced during your stay. Your feedback about the pool bartenders’ behavior and poor guest service certainly does not reflect the high standard of service and quality that Protea Hotel by Marriott Entebbe is usually proud to offer. I confirm that your feedback has been followed up and remedial action has been taken to ensure that our guests are not inconvenienced the same way again in the future. I hope you will choose to stay with us again when your travels bring you back to Entebbe. Kind Regards, Charles