The Setai Sea of Galilee

Le service est à revoir La plage en face de l’hôtel n’est pas du tout adapté et n’est pas propre

One of the worst spa and pool experiences I’ve ever had. The staff were unprofessional and even rude. The food area and pool were messy and poorly maintained, and the place was clearly overcrowded beyond its capacity. We paid a lot of money for a massage, breakfast, and pool day, but it was truly disappointing. When we approached the manager, he did absolutely nothing to address our complaints. To make matters worse, a pool staff member named Gaber even attacked my friend. I’ve tried many places, and this was by far the worst.

The service at the hotel is horrible! Rooms have a dated and dirty feel. The hotel is not well kept at all! The entire property is filled with trash from the beach of the gallie to the entrance. Staff are rude to customers swearing. And no help. Definitely not a 5 star hotel. DONT STAY HERE!!!!!

We stayed at The Setai, Kinneret, and the experience was far below expectations for a so-called luxury hotel. • Service: Nonexistent. Staff were rude, unhelpful, and often refused to serve us. At Shabbat dinner we were left without water or soda, and when we asked, our requests were ignored. Yesterday we tried ordering a fruit platter and chicken nuggets for our kids. The servers told us to go to the bar. At the bar, we were ignored for 30 minutes until my husband intervened and eventually had to bring the manager in just to get basic service. Completely unacceptable. • Cleanliness: The property was not maintained. We saw dirty dishes from lunch still sitting in the same place 24 hours later. Pool water did not look clean, and many chairs were broken and dirty. • Basic amenities: We requested water for the room. They brought us just two small bottles, charged 28 shekels in cash at the door, and falsely claimed they didn’t have our credit card on file (even though they did). This is not a five-star experience by any standard. For the high rates charged, we expected luxury and professionalism. Instead, we received rudeness, neglect, and an overall uncomfortable stay. Bottom line: Not worth the money. I would not recommend The Setai, Kinneret.

Stay away. Terrible Service. they will never take responsibility for their mistakes, and blame you. management is 100% complicit in this terrible service. it's ran by some clan from the villages in the area.

Very disappointed both by service and mostly upkeep & cleanliness. Poolarea dirty. People smoking in the pool. Dining room tables dirty at breakfast. Oranges not washed before pressing juice.. spa not clean at all and unkept….not worth price at all