Utente ospite
17 maggio 2024
We organised private transfers from Heraklion which takes about 1 hour and cost €78 each way, I recommend this over the coach transfers as I spoke to several others who said it took over 2 hours on a packed coach. Upon arrival at the hotel we were met by extremely welcoming staff and due to arriving late afternoon they got us straight into the restaurant for some food before the afternoon snack bar closed to ensure we had been fed before checking in. Once we had checked in we were taken up to the room in a buggy (room 607) to the cool living section around the middle of the resort. We had booked the zen suite with private pool in cool living and the first impressions were WOW! The view from our room was nothing short of breathtaking and we had a panoramic view of the sunrise which was also incredible. We had asked when booking to have an open top room for more sunlight but had been given one undercover, while in the peak summer I get this would be preferable, at this early stage of the season it’s not ideal as we lost the sun after 9.25am in the morning and it defeated the object of having a room with a pool where you can’t sunbathe. I raise the concern and half way through our stay they managed to get us a room with an open top and this made so much difference getting the sun until gone 1pm meaning we could enjoy sunbathing in private. The second room however had a broken pool pump and it was already dirty and by the 3rd day I had asked 3 times for maintenance to come and fix the pool which eventually was done the afternoon before we went home meaning we have not been able to use it as my wife is pregnant and we didn’t want to risk using the pool due to how dirty it had got. It shouldn’t have taken 2 days for that to be fixed in a 5 star resort, when you pay the extra to have a pool and you can’t use it, it’s very disappointing. The rooms also felt like they just were not maintained to a high enough standard. Bolts missing from a deckchair, sink in the toilet was leaking underneath, lights in the room not working and flickering, damaged furniture and marked walls. It needed a really big amount of TLC to bring it up to standard for the money you pay. Another negative is the evenings and the “entertainment” and a**osphere. The main bar downstairs there just wasn’t any to put it politely, it felt very disconnected and just awkward in the evenings, they didn’t have areas like the bar in the amphitheatre open which would have lovely in the evening, we were all in the inside bar downstairs that felt more like a hotel lobby than a nice place to sit in the evening. While a lot of my review sounds negative you might be wondering why I still gave it 4 stars? The reality is the views are quite simply stunning from both our room and the cool living pool/ bar at the top of the resort. The staff are so helpful and accommodating and couldn’t help enough during our stay. The food on the whole was extremely good with only a few meals feeling a b
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