Ella Mount Heaven

ホテルスタッフは非常に感じが良かったが、設備のふるさと清潔さ、快適さに難あり。 ホテルにドライバー用の宿泊施設があることもあり、ドライバーに勧められて予約したものの、次は泊まりたくない •隣の部屋が玄関前のスペースで宴会していて騒がしかったため、部屋交換を依頼。移動後も外でカラオケしているためうるさかった •シャワールームにゴキブリみたいな虫の死骸があった •シャワールームが下水のような匂いがした •シャワーはお湯がいつまで経っても出なかった •ビュッフェの種類、味はイマイチ •景色は抜群に良い

If you are looking for a place to visit in Ella please don't even think to book this place. Worst place, not clean at all. When we reached the hotel after an online booking looking at the terrible condition of the hotel we rejected to stay in that place and they rejected to repay the advance payment. To the Mangement : if you try to play cheap you will not find good customer base.

Fully worth 1000 dollars for Swimming Pool Room, Spa, Pool table, Gym, & Restaurant with Splendid Views of the Ella Gap, Lil' Adam's Peak, Ella Rock & vegetable gardens in the distance. Service is authentic ancient Sri Lankan Recommended !

I m National local guide,i went with to see the ravana waterfall alone with my client and family and went for quick drink to this place,the worst place ever i really disappointed of this place ,they overcharge way over the limit also they literally change the price what was mention at beginning, also they fail to submit the menu once they demand it ,i would never take my clients here ever again

6.85689°, 81.05859° With crowded Ella full of tourists, the Ella Mount Heaven hotel far outside Ella is not an alternative at all. Firstly, a tuk-tuk ride from Ella cost you 1500 rupees. Secondly, this hotel exists because of busloads of tourists visiting the restaurant, not the rooms. Thirdly, only Sri Lankans stay in this worn-out hotel. You enter the hotel on the upper level because the lower levels with restaurant and rooms are glued to the rock. A maze of stairs takes you to these levels full of second-hand furniture. No architect was involved in its design: the hotel or former hotels expanded organically in DIY fashion without any consideration, resulting in lots of spaces and small and large stairs: hell for disabled people. The rooms are on the sunrise side away from the noisy road. In March 2024, our room 303 was on minus 3 level (B3) with double verandas and worn-out interiors from second-hand shops, with a comfortable double bed, good air-conditioning, cold shower, television and intermitting and disconnecting Wi-Fi reception. Ella Mount Heaven hotel is not an alternative for an Ella hotel. Stay away.

very good place to enjoy, good views and environment, safety and secured place for all locals and foreigners, our kids enjoyed much, and locations is unique place. more our friends recommended us to visit this. i too recommend all guest and to visit this place.

Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant

We were booked in here as part of a last minute tour package. It is the worst hotel by far that we have stayed in our 3 week trip to Sri Lanka and the worst hotel I have stayed in for several years. The hotel is out dated, very poorly maintained, dirty with poorly cleaned rooms. Basic facilities such as running water in sinks, hot water in showers and WiFi were lacking in all the rooms we occupied. Mobile signal is understandably poor due to location which meant we were reliant on WiFi but this was not working in most areas. One room had a strong smell of cigarettes, and very dirty, dusty rugs which exacerbated my nephews asthma. 3 rooms had no hot water were dirty, one with additional ant infestations. The front desk staff were friendly and polite but understood very little English or other languages apart from Sinhala and had very little tourist information. When we reported the above they attempted to remedy the situation but failed. When we complained to the manager and asked for a discount on our restaurant bill the manager was extremely rude shouted aback and talked over us, he had no concept of manners, politeness, or customer service. I have not previously witnessed such terrible hotel management. The best feature about this hotel is the view from the balcony on the reception level which is the best feature of many other Ella hotels. And certainly not unique to this one. I would strongly recommend avoid staying here. There are multitude of hotels at similar or lower budgets which would provide a far more comfortable stay.

This is the first time I’ve written a review, but this hotel is so poorly maintained I had to abandoned my booked room and join my other cousins in their room. There were ants every where in the room, other insects and moths in the bathroom. All the rooms on the 4th level are so poorly maintained. So dirty, dusty, everything looked historic and unclean. Seems like they don’t have enough staff to maintain the place in which case you should only be giving rooms out on levels 1 and 2 and shutdown the rest. Wouldn’t recommend this hotel to anyone. Food looked poor, and if it’s anything like the rooms, I’m glad I skipped it. My cousin also had a bad stomach after eating breakfast here. The only thing good about this place was the views and location. That’s all.