Peter P
13 novembre 2024
During my stay at the Holiday Inn in Elk Grove, Illinois.l I encountered numerous problems, the hotel did not have any of the amenities advertised, it was actually an unsafe construction site, not a hotel, my deposit is still being held 9 days later, no one at the hotel can explain why, and I was charged significantly more money then what would be reasonable considering the state of the hotel. . I reached out to IHG’s Guest Relations team for assistance, but I was met with unhelpful responses and false information. They agreed to compensate me and sent me an email saying what they would compensate me with, then another manager called to harrass me and lie more and let me know he was pulling the compensation for no specific reason. Despite multiple attempts to resolve the issue, my concerns remain unaddressed, and I feel that I have been treated unfairly. I would never recommend anyone stay at any property of IHG, unless you like being overcharged, lied to, harassed, and companies making promises and then not following through. Run away
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