Best Western East El Paso Inn

I stay @ room 213 - Sink in the bathroom seem clogged. It drain very slow - Bathtub paint is peeling off from the bottom. when I fill with the water - The pillow is not comfortable - The room is clean but bathroom have hairs in the tub - It some sharp edge of the carpet from the room to the bathroom. Be careful when you step on it. It’s can be hurt. - Breakfast is good and Staff is very nice - If you have car with trailer the parking spot Is in the back of the hotel in the dark zone with the big truck park. - Hot tub is nice temperature and indoor swimming pool. - Small Gym with few equipments

好👌……

The front desk clerk was polite and helpful, greeting me immediately when walking in. The room was probably the cleanest room I ever seen in hotel. The bed was comfortable, but pillows a little flat. Loved the black-out screen for window, made room completely dark for sleeping. Breakfast was very good. I will most likely stay again if need a hotel in the area.

On Friday night the guess next door to us had a party and playing music really loud…. Had to call front desk and ask them to tell them to lower the music.. it was lowered and about 30 minutes later they played it loud again. They did not stopped them.

Here’s the good: 1) it was accessible 2) the staff were very nice 3) the breakfast was great. Here’s the not so good: 1) The previous guests copy wasn’t cleaned out of the coffee maker. 2) The bathroom wasn’t large enough for two people to be in it at the same time unless one was in the shower. 3) There was no listing of Tv Chanels and the channel selector didn’t function very well and kept skipping. 4) The bed was very springy.

We arrived before 3 and the gentleman walked around hotel to find out if a room was available. We were very appreciative since we were exhausted from Drive. He found one and gave it to us. Thank you

Rooms were clean, comfortable and bath accesso abundant. Staff was courteous and friendly always greeting you as they saw you. Breakfast was very good and the dining area clean.

Worst hotel ever!!!!! To begin with we got a room that was still dirty and not ready to occupy. We went with our two little ones . We got moved to a room in the third floor which smelled horrible. The cigarette smell was so strong even though it says it’s a non smoking property. We went down to the pool and it was DIRTY. My youngest ended up with a rash. Pool towels were not available in the pool area and we had to go get towels from the room. The next day we get a $20 charge for a stained towel. Really? Before leaving we pickup all of our trash and left the room clean and we still get a charge for a towel that can be washed !to end this …what made this experience the WORST was the rude lady in the front named LUCY. She was being sarcastic when I spoke to her about my experience and not helpful at all . Please hire people that are KIND and Helpful when it comes to employees. This lady has no customer service skills. My 7 year old is more courteous than her.

Great location just outside of El Paso right next to gas station and food shopping mart right off I-10.