Hidden Garden Pension

Очень уютное тихое место с красивым садиком. Рядом центр, а в отеле очень тихо. Номер достаточно большой для двух человек. Чисто, аккуратно. Персонал доброжелательный. У нас балкончик выходил прямо в сад.

Гестхаус понравился - расположение отличное - очень близко до центра, но где уже нет шума. Хозяева приветливые (бронировали через них экскурсии и трансфер в аэропорт ). Шторы отличные - не пропускают свет утром . Не шумные соседи (и хозяева ) - вечером тихо, по утрам не громко начинают ходить после 8. Кондиционер шумноват (но спать возможно ) и дует прямо на кровать.

Отличная хозяйка во всем помогает. Нет в номере сейфа, холодильника и фена. Но это самый бюджетный отель. По этому не требуем высокого сервиса. Зеленая и ухоженная территория.

Для бюджетного отеля - нормально. Есть кулер с гор/хол водой, заказ экскурсий прямо из отеля. Но вот кондиционеры - везде эти старые шумные "монстры" 🤦♂️ а персонал позитивный, отзывчивый 👍

We had a terrible experience at this place, I would say some of the worst. We booked two rooms for $180 but the staff had no idea we were coming, no hello, no greeting, no welcome, no wifi password given, no water, nothing. We were just pointed to an available room. There was no toilet seat in one of the rooms. Upon being asked to fix it they said they cannot do that. When we told them that it’s a problem they said they can only do that tomorrow and if we don’t like it, we can check out. No apology, nothing, they were rather rude about it, I’ve never been treated like this. If I pay you money and I don’t like something, it’s your problem, not mine. I tried to talk to the owner but she was also quite rude, also said if I don’t like it, I can check out, said I was not being understanding. Shouldn’t something as simple as a toilet seat be already present in the room that you pay for? There was also no water so we were unable to take a shower right away. Another person showed up much later, Ian, who finally did treat us like human beings and offered an apology but this is after over an hour of trying to resolve this. Water was fixed by evening. The other room is quite old and there is seemingly permanent water on the floor, which was partially absorbed by the curtain. This is no way to treat paying customers. The lady’s name is Kay and she should never, ever work with people or allowed to be near people. Some of the other staff was nice but the owner and Kay were quite horrible. Worst in the Philippines from our experience. I would highly recommend against staying here.

This B&B is a hidden Gem. Set back from the busy street it offers peace and quiet of El Nido. The rooms are basic but very clean. The bed has a foam mattress which I prefer as generally they're More comfortable. You'll find the Hidden Garden offers you the cheapest drinks anywhere in El Nido. Also, you can book trips, transfers and again you'll find them very competitive on pricing. The host and family are very welcoming.