Hotel in zona Vivoral Ceramica, El Carmen De Viboral

Il luogo è bello con personale sorprendente, bello, utile e amichevole. La posizione è lontana dalla città, ma ideale quando cerca un posto per godere il silenzio e la bellezza della natura. Il colazione era sorprendente, super gusto. Un luogo da ripetere.

Siamo venuti qui per uno e vorrei rimanere più. Siamo stati scelti dall'aeroporto da Alejandro con un sorriso molto caldo. Una fantastica prima impressione, devo dire. Poi ci siamo incontrati da Filippo sul desk front, che era anche bello. Il servizio era grande, la stanza era pulita con tutto quello che avete bisogno e altro ancora. Il colazione è stato consegnato alla nostra stanza e anche è stato molto buono. Mangiavamo nella sala da bicchiere ieri sera, è assolutamente fantastico! Il nostro server Giusseppe (mi scuso se questo non è corretto), si è molto orgoglioso di guardarci. Il cibo era incredibile. Rimarrò certamente qui quando visiterò Medellin. Grazie a tutti!

Hotel carino, ottima posizione se vuoi stare vicino all'aeroporto di José María Cordoba, ma non prenda questo hotel se vuoi soggiornare a Medellin perché è lontano da... Il servizio è piuttosto lento e cattivo... non prestare attenzione a questo, perché la piscina, la sauna e le strutture sono super fredde.

Non si può fare a meno di non essere in fretta. Non restare lì se pensi di poter saltare in e fuori dall'aeroporto perché è così vicino. Non sono in fretta come lei.

TLDR: un paved road, no hot water for more than 50% of our stay, inaccurate menus, no remote controls in room, not water at all, and then no hot water again! Horrible, horrible, horrible stay!!! Just a waste of money and precious vacation time. We got here 2 days ago and we were very tired after a 3 hour journey to get to the hotel from Medellin. Be advised that the road is not paved all the way to the hotel. One would expect a Marriott hotel to at least have paved roads but here one must severely lower expectations. When we checked in we found out the luggage trolley was not working. That’s fine we helped the bellboy carry our things to the room. We get to the room and our next door neighbors were having a little get together. Normally this wouldn’t be a big deal but the walls here are paper thin. We could hear cars pulling up to the hotel entrance from our room. We switched rooms and unpacked, ordered room service and tried to take a shower but there was no hot water. We were too tired to deal with that so we got ready for bed. 20 mins later we get a call to tell us what we ordered wasn’t available, a call we should have gotten maximum 5 mins within pacing our order. The next day we still had no hot water so we called maintenance at 10am. Maintenance spent the next few hours trying to fix it. We decided to change our plans and stay at the pool since we couldn’t shower to go out for the tours we had planned. We thought this would give them time to fix it. 6pm rolls around and still no hot water. At this point we demand a refund and they offer to upgrade us to a room with hot water. We take the upgrade and there are a few kinks like: two TVs in the suite but no remote controls, espresso machine that isn’t plugged in and we had to call maintenance because the plug is behind a huge bookcase. We go to have dinner and the cocktails on the menu aren’t available because they switched menus but they still give guests the old menus. Lo and behold, by 2pm the next day we have no water at all. The hotel claims a pipe burst and they had to have it fixed so water was cut. A few hours later the water is back but no hot water AGAIN! This hotel is located in a warm climate but it gets extremely cold at night so hot water is necessary. Now we’re sitting in our room waiting for hot water. In total we have spent more than 50% of our trip waiting for hot water. This is truly unacceptable from any hotel, even less from a Marriott location. We thought this would be a relaxing and run getaway but it has been awful, stressful and a waste of time and money. The hotel is beautiful and the food at the restaurant is truly delicious but this place does not have its act together. The staff truly tries and it’s not their fault that the place is such a mess, they didn’t build the paper thin walls, they didn’t decide not to pave, and they didn’t install insufficient water heaters. This was all the owners and management so I don’t blame the staff. I think this place was opened