Hotel La Familia Gallo Rojo

Hotel con buena ubicación, en frente de la playa, buen servicio y buen desayuno

酒店前台服務太差

L'hotel era pulito e carino. L'insonorizzazione era scarsa, quindi se hai il sonno leggero, non dormirai molto. La posizione era davvero buona e la zona era sicura per i viaggi da soli. L'area della piscina era piccola, solo pochi lettini logori. La colazione era in tipico stile spagnolo, molta frutta era disponibile. Il personale era cordiale e disponibile con un buon inglese. L'hotel era ok, forse non un quattro stelle ma vale comunque il prezzo.

After reading some reviews on here we were quite sceptical about staying here. However when we arrived there was a problem with the room we booked so were upgraded, the room was on the 7th floor, large and spotless with a very large balcony with spectacular views. We found the staff very polite, friendly and helpful. Thank you for a very pleasant two nights stay.

This hotel needs to be reported to the Spanish authority responsible for false advertising. It's nowhere near a 4 star establishment also it advertises that each room has access to high velocity internet connection and wide screen TV. The TV didn't - all 18 inches wide - work and I could not connect to the internet in the room. I asked on the 1st day if these 2 issues could be attended to? You could see the resentment rising in the faces of the two men on reception. And it appears from the defensive responses to guest complaints in reviews across all sites that criticism of the hotel is unwarranted. So the TV worked for a few hours and after some fiddling with a code outside of the room the internet connection lasted for 30 mins. Again 2nd morning of stay asked if issues could be resolved. The guy on reception became aggressive told me I was paying for the 'room' what did I expect? Anyway we both went up to the floor, he demonstrated that he had an internet connection outside of the room and I did too. So he says to me it's your telephone. My telephone connects to all available internet sites. Then we got into an altercation! He threatened to throw me out of the hotel! I am a retired International Cooperation professional have stayed in hotels in 80 different countries including here where I live in Spain where unfortunately some service providers have no conception that you the customer are paying their wages. I would not recommend a stay in this establishment.