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Kruger Riverside Lodge - No Load-Shedding

Kruger Riverside Lodge - No Load-Shedding

4.6/531 Recensioni
We had a TERRIBLE experience in this place, that we want to share with everyone. The first day we arrived we booked a safari through the hotel, which did not meet the specified schedules and returned us more than two hours earlier than proposed. The guide never told us why, we understand that it was a quiet day and there were not many animals but that is no reason to return abruptly despite having paid for a full day safari until the afternoon. We politely mentioned this to a lady at the hotel since they managed our tour. Suddenly a man who claimed to be the administrator appeared and told us that if we were not happy with his services to leave. We were shocked, at first we didn't understand. The man named started yelling, apparently he has an anger problem, and literally kicked us out from the hotel. We had paid a very high fee to the same lodge to take us to our next accommodation and the man was the only one who could take us. He grabbed our suitcases and started putting them in the car while he told me that he was stealing coffee from the hotel because he opened my things and saw that I had coffee bags (of course wasn’t the case, that was my coffee). Between screams and disrespect, the lady who also worked at the hotel tried to calm him down (she understood the terrible situation) to which he continued to act violently. We were scared and just wanted to leave. She offered to take us in her car but since there wasn't room for everyone, some of us had to go with the man. We were very afraid on the way, the man crashed into some signs of the new lodge we arrived at. then he opened the door and began to say that he did not want to see us again and that we should leave, that we were not welcome. Really, words are not enough to describe how horrible it was to go through those moments. I have some videos in addition to the photos (tripadvisor won't let me post videos). but there is nothing that can reflect what we feel at that moment. I understand that there can be a misunderstanding anywhere (even when we were right about the tour) but what happened next is something that neither in the most luxurious nor in the cheapest hotel can happen. It was an attack, a lack of respect and an aggression on us, guests and clients. The worst thing is that the hotel denies everything so as not to have any ”bad” comments on networks and in their official response through Facebook they only say we had problems with our transportation and tour guide and that it ”has nothing to do with the accomodation” . It is totally false. Our complaint is against Kruger Riverside Lodge, because it was its administrator who attacked us for no reason. We have already made our complaints with booking and in many places but the man who attacked us always responds with lies and diverting attention to events that never occurred. The truth is only one, they literally kicked us out of the place without caring about anything and treated us in the worst way. Please never go to this place
Kruger Shalati - Train on the Bridge & Garden Suites

Kruger Shalati - Train on the Bridge & Garden Suites

4.7/553 Recensioni
Che posto spettacolare!!! Visitato con il mio amico per qualche giorno. Era la sua prima volta in Sudafrica. L'esperienza ha lasciato una bella impressione del nostro bellissimo paese e del suo popolo ❤️❤️❤️ Il posto e il personale erano stupendo!!! Così amichevole, utile, felice - sempre piacere di stare intorno. Il cibo e le bevande fornite erano deliziose e spettacolari. La nostra stanza era sempre pulita, riempita e completamente riempita di bevande e snacks. Le moto sono state informative e spettacolari - i driver fenomenali. Trasporto da e verso l'aeroporto è stato tempestivo e fantastico! Sicuramente consiglio di rimanere qui!!! Grazie speciali a Victor, Benedict, Reyneke*, Sam, Jane, Hamilton, Imagine, Marita, S’fiso, e l’elenco va su 😁😁😁 I miei amici e io stanno già pianificando la nostra prossima visita indietro!!!
The Rand Lodge

The Rand Lodge

2.7/57 Recensioni
il servizio è buono solo se si può rivedere il vostro servizio di trasporto o almeno cercare di organizzare taxi maxi o qualsiasi tipo di trasporto per il vostro ospite solitario o coloro che viaggiano in trasporto pubblico per portarli alla città o al rango più vicino
Beyond the Boma Boutique Guest

Beyond the Boma Boutique Guest

4.3/514 Recensioni
There is lots of accommodation in Marloth Park and the facilities looked great on the internet which led us to book for 3 nights. However, we were a little taken aback as the unit caters for 4 adults, but the bathroom is really ensuite to the main bedroom. As we were travelling with friends this was quite awkward and eventually we worked out how we would share the facilities. That too was a problem as the bathroom was not particularly inviting - it needed a jolly good clean! The grouting has mould which has taken over. In fact the entire unit requires a thorough clean. We moved the couch to enable us to watch some TV and clearly this couch had not been moved for sometime given what was found under it. So it is unlikely we would return as it was expensive for what was offered. There were no other guests around and we did not see the Manager until late on the third day. We were concerned because we still owed an amount, but no one could assist us with the payment as only the Manager accepts the payments. The general appearance of the guest house is not great. For example, there are two storerooms off the large garage and yet items have just been dumped and left leaning against walls, on the floor and it could so easily be neat and tidy. An old window frame, pieces of wood, some empty plastic bottles are stacked around the garage. The poor washing machine - someone (we presume a staff member) was doing a load of washing when we checked in. There were soap suds pouring out of the door, out of the bottom of the washing machine, out of the back - obviously they had used a hand wash powder and not the correct powder for an automatic machine. This looks like a lovely new AEG washing machine and someone used an old discarded ladies sandal to level the machine. The other comment is that neither the linen on the beds nor the towels felt clean and fresh. There was no where to hang used towels, either in the bedroom or in the bathroom. There was a wire rack over the short glass panel, but we needed to use this to dry the floor mat as there is no door on the shower and the mat gets wet when using the shower.
StayEasy Mbombela

StayEasy Mbombela

4.1/513 Recensioni
There is no dinner option, arrived at 8pm everything is closed to get dinner. You need to drive out or walk to go to the Southern Sun hotel for dinner. When we booked all inclusive this was never mentioned that there is no dinner facility. The receptionist assumed that we should know this. When I got there, there was no one at reception, the security just looked and said nothing.
Hazyview Sun

Hazyview Sun

3.9/523 Recensioni
I hereby would like to complain about my unpleasant and unbearable stay at HAZYVIEW SUN as from the 30th May till 3rd June 2022. Having been a Black tier-membership with Southern Sun for the past 4-5 years, I honestly have not came across to such a standard, especially the rating being a 4-Star. Amongst many other trivial issues I came across and experienced was the following: 1. My Room (053) was without a bar fridge. and that was one of the worst! imagine in such a warm and sunny environment, at-least you expect to be able to get to your room and grab your cold cooldrink that you might have stored! 2. Food menu at the restaurant was so much limited, without the normal varieties of Buffet. Breakfast Buffet menu was the worst for me! I would even prefer some of the 3-Star rated Southern Sun hotel's food than that of this Hotel in question. 3. My room's bath tub stopper was not working well at all! after filling the tub with water after a hard day, I was so much annoyed by the fact that I had to keep-on refilling the tub with water since they kept on depleting! imagine that experience! when I opted for the shower the following day, that experience too was worse! water was cold/lukewarm bear in mind it was around 7AM in the morning. shower head was rusty. like anyone can see that it’s too old and needs replacement! the shower experience in itself is uncomfortable for anyone I would guess, because of its dimension and positioning especially within that tub. 4. Those two coffee-biscuits that are always offered and always made available after every day's clean, were only available on my day of arrival day! for the rest of the week, they were not made available. bear in mind those are my favourite and, I always look forward to them every day of my stay. 5. Since I always came back around 7-9PM Room Turn-Down service was not carried out at all in my room! I mean preparing the room for the night so that a client feels at home and can easily go to bed upon returning to his room is a standard thing to do! It was such an awful feeling getting back to a dark room and with curtains wide open and windows equally open as well! I was really disturbed by this experience! 5. In one morning, I called the reception desk for a plaster, as I was bleeding due to a boil in my body. the lady who answered my call, said she will send someone to bring it. Can you believe that I had to call again about 15min later to remind the lady my request, and I was running late for work as I was rushing for a shuttle. Although she apologized for that. 6. With the current season being Winter, at least one expect to find a blanket inside the wardrobe... to my shock it was not available! I had to take duvet in the extra bed that was there...... as if that was not enough, when I came back from work the following day, the person that tiding/cleaning the room decided to left that second duvet in that very same bed... as now being two duvets in one bed! the other second bed being wi

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Informazioni di viaggio locali

Numero di hotel46
Numero di recensioni81
Prezzo più alto1.005 €
Prezzo più basso31 €
Prezzo medio (fine settimana)169 €
Prezzo medio (giorni feriali)162 €