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Everything was just fine during our 5 days holiday. We could choose between two upgraded rooms. Nearby church bells hardly audible in the morning when windows were closed. We got a pack of useful information material when checking in. Breakfast and half board excellent. Fast Wi-fi in the room. Friendly staff in the restaurant. Sauna working. Enough parking space.

I booked an apartment for five people (this apartment can fit up to 12 people) for 2 nights. I then received an email that the number of guests is one. That was weird because the minimum number of guests for the apartment is five as you can see in the attached photo. Upon arrival after hours at around 6 PM, there was no one at the check-in desk. Our key was placed at the check-in desk and our last name was written next to the room number. That room had two twin beds stuck to each other. It was tiny and very different than the apartment that I booked online using ***********. I tried calling the number that they had and when I did I heard a vibration of a cell phone at the check-in desk. I tried contacting *********** and they recommended I speak to the property directly and when I stated that I couldn't get a hold of them they asked me to email *********** and that they would get a response to me in 24 hours. Eventually they did respond saying that the property has been contacted but they did not hear anything back from them, so basically *********** was useless. In the meantime, I had to go next-door to ask for help. The lady next-door called one of the housekeeping ladies who then came down and tried helping us. She then called the man who came and gave us the apartment. That man did not even smile or apologize to us. The apartment was decent, and spacious, however the beds were too soft. It had a nice terrace. There were two bathrooms in the apartments one was a good size and the other was tiny. There is no air conditioner, as many other hotels in Europe. There is no elevator the stairs leading up to the apartments are pretty steep. The breakfast was decent. Parking is offsite and there's about a five minute walk. The town is small but pretty. Overall the stay was pleasant, however the check in experience and the incorrect room and no one at the check-in desk was very unpleasant. At check out, there was another lady who seems to be more involved and had a smile on her face and apologized for the experience we had.

Amazing hotel in the heart of the beautiful Austrian lake Traunsee. The recently brand-new renovated, it is absolute stunning in terms of high-end design, spa and room ambience. The spa has a pool with a view on the mountains and lake. The reception team is very friendly, very professional. The hotel also has trendy bar on the first floor. So overall, I do highly recommend for a romantic trip as well as for a solo gateway - its the best combination of everything! Loved it!

I cannot praise this hotel more highly. After the previous hotel I used to stay at in Bad Ischl went bankrupt I was personally recommended this hotel and have always felt comfortable whether in Summer or at Christmas. This hotel is part of the town and landscape and belongs to the holiday. The family is a joy to know, the staff and service likewise. Nothing is too much trouble and we have a laugh and a joke along the way. I count the family and staff as friends. The food is excellent. Breakfast is a treat with more food coming in all the time. The evening meals are a feast - four courses of excellent food with recommendations for wine. The rooms are rustic and very comfortable - that's what the Salzkammergut is famous for. The rooms with a veranda are excellent, as is the honeymoon suite with four-poster bed. The reception has recently been renovated but the Kaminzimmer is still a comfortable lounge. The Austrians have a word for it - „Gemütlich“. The indoor pool and spa area is open from 7am till 7pm. The steamroom grotto needs to pre-booked and the sauna opens officially at 2pm, but the owner never objected to me switching it on the morning as long as I used it responsibly (on a rainy day). Beautifully located on the edge of the town centre and next to the entrance to the Kaiserpark and Villa. I would highly recommend this hotel and look forward to my next stay.

Good points: The location is central, close to cafe Zauner, Lehar Villa etc. Aircon! Many Austrian hotels do not have aircon despite hot summers but this one has an individually controlled aircon that works. Bad points: The shower is hard to change from bath tap to hand held. Look carefully at the picture on the wall. The sink tap temperature is hard to control. The taps need changing. The bathrooms need upgrading. Tub shower combo hard to get out of. The towels are lousy and thin and the floor mat was like a hand towel. So one of my party slipped and fell. The hotel room curtains are not blackout. Just a thin cloth. Add a proper lining it doesn’t cost much! So bright early in the morning. Pillows are so flat they collapse into nothing. Provide a proper pillow with firmer stuffing. The front desk staff has a tendency not to look up or greets guests when they pass them in the lobby. Let alone say hello first, welcome or break a smile. Need to send them to charm school. Upon checkout the woman didn’t ask for the keys back. Later when I was getting my luggage she said “You are room …, the keys are missing.” These are the simple card keys most hotels just don’t ask back for. That is not the right way to phrase it. She should have said “Sorry I forgot to ask for the key back. Do you have it?”. I returned the one I had and the other was in the room. That was after I stayed 4 nights. So petty and rude. The breakfast has nice croissants but the eggs are badly done. The cereals are mostly too sweet. Have some low sugar options.