Premier Inn St. Neots (Colmworth Park)

You usually know what to expect at a Premier Inn. Cleanliness is a given - but sadly not at this hotel. The far side of the room hadn't been cleaned properly for months and there was rubbish under the chair from previous guests. There was no housekeeping over Christmas (was aware of this in advance). I booked it with a 'free breakfast' promotion from Premier Inn back in November and the hotel wasn't aware and didn't honour it. The room, if clean, would be adequate - but is tired with plug sockets not working by the desk and the toilet not flushing properly. I won't use this hotel again. I did raise the issues with reception but they are not allowed to accompany a guest to a room to check and had no authority to do anything except suggest I write to Premier Inn central complaints. Not heard back from them.

The smell of the reception area was like walking into a changing room that hasn’t been cleaned in years and was very clearly coming from the guy working the front desk. DISGUSTING!! I couldn’t wait to get out of there and definitely won’t be returning.

Staff helpful and pleasant. Restaurant food good with nice caring staff members. Room not very clean, some areas like corners, skirting board, edge of carpets etc appeared not to have been cleaned in a long time. Bathroom in need of refurb and a thorough clean, hairs and mould way too obvious.

Really good hotel, well placed for what we need, and, for a good variety of eating options as well as an excellent pub next door. The staff at this Premier Inn are all absolutely awesome, especially Sarah, Jack, Rachel and Kate on Reception, they make you feel valued and are so friendly and helpful too going above and beyond. The Housekeeping team are fabulous too, the rooms are always really clean.

It was a comfortable room and I liked the bed. The hotel was easy to find, park at and check in and out of. The staff were nice and helpful, and the food was good at both dinner and breakfast. The price was a little higher than I was expecting but still affordable.

Room was very clean. Staff at front of house were all approachable, welcoming and friendly. Checking in was smooth and the bed was extremely comfortable, not like what you get in travelodge where you feel every spring in the mattress. Thank you very much to all the staff who helped make this week working away more comfortable. Take a bow, and I hope premier inn recognise the staff and reward them. Good staff are hard to come by, look after them, their keepers.