Premier Inn St. Neots (A1/Wyboston)

Excellent room, comfortable and clean. Great bathroom facilities. Friendly and helpful staff. Thank you so much to Andy in particular, always helpful and smiling

Andy at front of house is brilliant, so helpful and friendly always goes the extra mile. A credit to the hotel chain. Nothing is too much trouble.

Stayed for 2 nights. Unfortunately there was a lot of noise and door banging on the first night, but the lovely reception staff arranged an alternate room with the minimum of fuss, and it was much quieter. There is road noise due to the proximity of the A1, and the hotel was generally very warm. The food at the attached pub was adequate, but service here was incredibly slow, and don’t think about a nightcap, as they close at 10pm!

Fantastic friendly staff. Very welcoming and nothing is too much trouble. Rooms clean and comfortable. We have stayed here on numerous occasions and wouldn’t stay anywhere else in St Neots 😊

Bed was uncomfortable, wifi was the worst I've used. Got premium and it's no better than the free version. Asked front desk and they just agreed it was bad but still charged me £5 per night.

No duvets in the room and it was absolutely freezing, so had a very poor night's sleep. Mentioned that it was missing when checking out in the morning, so they could put one in the room for the next guest, to be told by the (very, very surly) receptionist, that they'd removed them all because it was 'too hot', and there was a sign. The sign in question said the total opposite - that you could request to swap your duvet for a sheet, if you were too hot. I said the sign said the opposite and that it was actually very cold last night (even during the day it was max 18c). She then told me twice that someone should have told me when I checked in (they didn't). Then told me that I should have come down to ask for a duvet. I'd gotten in around 12am after an excruciatingly long day (up since 2am), and didn't see the duvet was missing until I tried to get into bed, so didn't want to get dressed and go all the way down through the hotel to try and find someone (also have mobility issues). I wasn't even trying to complain, just wanted them to be aware so the next person didn't need to suffer, but the receptionist's attitude was absolutely abysmal. They were obviously trying to save themselves work by removing all the duvets but then didn't bother to check the weather forecast, change the sign on reception, or tell guests when they check in, so actually just inconvenienced all of their guests? Baffling. I definitely won't be staying here again.