The Briarcroft

Room 1 (family room) We booked room 9 but was moved last minute due to it not been ready. On arrival at 3.00pm the reception room and our room looked fantastic but our initial delight was soon devalued by the coldness of our room. We sent a message to the management team asking how we can increase the temperature, they took an hour to reply and said the heating was automated and came on at 4pm (so policy is to expect guests to arrive to a cold room). We were out for a function and returned late, again the room was not warm and during the night we woke several times feeling very cold. In the morning we skipped our showers as the room was so cold. In the morning we met our friends in the communal area and we were all wearing our coats trying to warm up. I don't write many reviews unless they are positive but the hotel has not responded to any of my emails and I feel they just don't care that we had a terrible experience. If you are going in summer I would recommend, but avoid in winter.

I don't normally write reviews as I stay away for work a lot and so I feel they have more impact (good & bad) when i do! after a recent stay at The Briarcroft I felt I should post this. Main things I look for in a good hotel: Low noise - tick. Good internet - tick. plugs by the bed - tick. Somewhere to work - tick Comfy bed - tick, tick & tick. Tea/coffee facilities - tick Good shower - tick. Local amenities - tick. Helpful staff - tick. Parking - tick. The hotel is very reasonably priced for what you get and after speaking to some of the team you could see they both cared and wanted their guest to have a good stay. I will definitely be booking again when next in the area.

Terrible experience avoid if you can. I had booked this guest house through Corporate Travel Management and it had been prepaid with all the payment information faxed to the guesthouse by CTM. As I was waiting for CTM to answer the phone the male receptionist kept shouting at me telling me that I had to pay for my stay with my own bank card over and over again. It got so bad that I left and made the call in my car in order to get the CVV number from CTM. The first night the bed was not good but it was bearable, the second night it completely collapsed on one side at the head end but because I did not want to receive any further abuse from the receptionist I just put up with it. The showers are abysmal and my stay was truly a bad experience. I’ve traveled around the world most of my working life and this “hotel” the worst place I’ve ever had the misfortune to stay in. Cheap but not cheerful.

Due to a few things going wrong during the day, I knew that I was not going to make my 8pm expected arrival at Briarcroft. As they have a reception that closes at 9pm.. I decided to get in touch and let them know of my later expected arrival time of about 10pm. I continued to use the only available method of contact… a phone call.. but was met with a ‘no one available’ answer and that it was not possible to leave a message. I continued to try a number of times from 3pm onwards. I finally got to Briarcroft at 9.55pm and was greeted by a very frosty and stern reception… like being told off at school… No enquiry/concern about my late arrival… instead I was told that I was lucky that I was being let in. I explained that I had been trying to get in touch for much of the day… but was not believed.. I was told that no missed call had been received. I then called their phone, whilst on speaker phone… and when it went straight to the answer message… I was told that there must be a fault with the BT system. No apology or concern shown. I travel the length and breadth of the country for my work… usual course of action if I’m delayed getting to a hotel, is to get in touch and inform… or the hotel gets in touch to enquire… usually expressing concern for my lateness. To start a 2 day stay, after a difficult day, with such a reception… is unacceptable. The remainder of the stay was pleasant enough.. but clouded by the reception.

Spent 2 nights here in room number 6 (7th & 8th of September 22). The bed linen was pure white, crisp and smelt divine. Bed was really comfortable. Room was immaculate. Shower, toilet and pure white towels were spotless. Richard and his team could not do enough for me. They even arranged to source Quorn sausages for my breakfast. Definitely real value for money. A must to book if you are visiting Goole or the surrounding areas.

The braircroft Lovely place and friendly atmosphere. Hard to find on maps as it took us to a slightly different part of the street but was super easy to check in. The concierge gave us keys and instructions and very precise over the layout and breakfast. The room was super warm and a comfy bed, bit small, but comfy. The shower was powerful but the shower curtain kept drawing in and hugging us. There are no plugs by the headboard only by the kettle but they did have modern usb plug sockets. The kettle was fully stocked and assume it gets filled if you ask. There is a hair dryer, Tv, towels and handing facilities. The location is so close to the shops, takeaways and some pubs. The main town centre is minutes away. Did see many bus stops so looks like getting round is easy. Not far out of the town is a blue lagoon where jetski’s can play but no swimming. The water is bright blue and sooooo inviting. Breakfast was sausage bacon egg tomato and beans with tea and toast. This was enough to fill us and their was a selection of cereal too with OJ. Fantastic place to come and stay while being close to the town centre. Stay again; definitely. Recommend to others; absolutely.