Utente ospite
12 giugno 2023
This is a 4 star hotel, so you would expect everything to be at that level. The good: Nice rooms, beds, bathrooms. Nice terrace restaurant with amazing view. People that work at breakfast and restaurant area very polite. The bad: 1. We booked this hotel exclusively because we wanted to enjoy the spa. It was much more expensive than other good hotels. Their webpage said the spa was being remodeled and was going to be open certain date (about a week before our arrival). Unfortunately it was not. What really bothered us was the response. Yes sorry they haven’t finished it. Just like that. Sorry, this is not a hostel and customer service on a 4 star hotel doesn’t work that way. 2. It was Easter. We came down for breakfast one day and literally it was almost empty, no eggs, no bread, tables with dirty plates. After about 15’ they put some hard bread that clearly it was not fresh. Really disappointing. Only 2 people working for breakfast on a busy day like that? They were doing the best they could, even with a smile on their face, but it was just impossible for them to keep up. Once again, this is unacceptable for 4 star hotel. We paid $150 per night. Not worth it at all.
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