Courtyard Lansing

When we went to check in they did not have the room available that I reserved, needless to say they put us in a smaller room that could only accommodate 3 people and we are a family of 4. It was awful and they still changed me the same price. I would never recommend this hotel to anyone. The manager on duty basically told me there was nothing he could do for me and one of my kids had to sleep on the floor. Completely unacceptable!! We drove 3 hrs for that!!! We are on a college visit for my twin boys and if my kids decide to go to school in this area, I will never stay at this hotel. They should have discounted my room or put my kids up in another room to accommodate.

Poor lighting in the suite. Coffee maker was filthy. Carpet not finished under kitchenette? area. No maid service. Parking lot in terrible shape and may have caused tire damage. It was quiet and matress was comfortable and supportive.

It was just for a over night stay but we loved the layout of our room and I absolutely love the bath products.

We stayed to enjoy the pool area. Upon checkn in, we were told that the pool heater was broken and that the hot tub had been removed. We ended up going to a different hotel.

Our hotel shower did not work and only a small spray of water came out, the toilet didn't work properly, and the front desk clerk upon check in came from the back, unaware that we had walked in.

Did Not get the room I’ve paid for! Also my reservation should include breakfast for 2. The hotel had a little Starbucks but not a breakfast included. The receptionist was very surprised that the breakfast should be included. Reserved a room with King bed and a double sofa bed but the sofa bed was not there!

Nothing unique. A hotel, is a hotel. But, Staff were extremely cordial and friendly.

Staff are very helpful! Easy check in, great location. Only complaint is that hopefully pool will be maintained better Will stay again!

Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.