Clifton Hotel

What a shame ... Invest a little on decor and either more staff or refocus the staff on customer service and this incredible building could feel worth it's expensive room rate. Pretty much every initial impression was poor ..reception abrupt with guests, no offer of bag drop or early check in, bar man unwelcoming and potentially overworked.. Room could've been stunning, quirky space with massive windows facing 3 directions giving incredible views from 5th floor across the beach, Victorian tram and the area... Decor ok, sofa in the window, bathroom big space but on one of the hottest days of 22 so far only one window opened a small way....but wouldn't stay open! I get putting A/c in a building this big would be tortuous but windows that open or even some kind of fan and all of a sudden it's all about the views!!! From my experiences this stay it seems that all the ingredients are there for a hotel that celebrates its history and character but is lacking the vision, budget or commitment to excelling customer experience from its leadership that could make it so special. My partner's comment...'if they gave me a free nights stay here I wouldn"t come back'. Maybe this hotel works financially for Brittania as it is.Shame.

Terrible room had to ask for a move dirty towels dirty grout in bathroom dirty marks on wall bedroom window did not open and husband has asthma moved to another room still dirty grout in bathroom food under bed dirty dusty light fitting and old window that only opened an inch won’t stay again

Sea view room with views out of 2 windows was lovely, the bed was huge along with the room which wadl very spacious (it was a family room ) though there was only 2 of us. For the price, more than happy. Its not 5 star, but more than adequate.

lovely hotel, 3 time in two years. Lovely lady on reception offered us ground floor room due to disability. fantastic sea view's with friendly helpful staff. Hotel building is a bit run down but for its age thats to be expected.

Stayed for one night, happy with the accommodation, nothing to complain about. Enjoyed going up and down in the lift, we were on the fourth floor. That was a experience. Breckfeast was excellent. Will be booking another night there,, but not on the fourth floor..

Staff were lovely but the hotel needs a big upgrade. Looking very tired and old fashioned.Room was very basic considering the price we paid. We were given a room with a sea view that was actually on the ground floor with two doors facing right in the middle of the car park where people were sitting drinking. No complementary toiletries which was an issue as we didn’t bring shampoo or shower gel as every hotel we’ve been to supplies small amounts of essential toiletries. Only 2 coffees, 2 teas and 4 tiny milkd for the entire 24 hours stay. Bed very hard with one pillow each. Stains in toilet when we arrived. Scarborough was beautiful but we wouldn’t choose the same hotel if we came again

The location was good as were the views. But, the hotel was very "tired" overall, with our room, although reasonably clean, being of a poor state of repair, ie cracks in the wall, damp/water on window coll, window frames rotting/paint bubbling..... The toilet floor was not clean and the toilet seat was broken. Not very impressed at all.

Ground floor room, between 2 fire doors with window in room that didn’t open. No ventilation so room damp & smelly. No wi-fi access in room!

Hotel is in chronic need of modernising and upgrading. No hot water due to a boiler leak. Bedding was clean and fresh but the room had a damp musty smell. Toiletries provided were pathetic. I wouldn’t use this hotel again.