The Red Lion Hotel

Warm welcome, car parking thoughtfully explained. Great service, good range of beers. Very hospitable. It made for a very enjoyable evening function. Well decorated and socials, tables spread to create a cosy and private environment if required.

A very strange place, not sure who owes it or who is manager. We were totally ignored when we arrived. No reception area, had to go to bar. A lone barman seemed out of his depth although the place was empty. He was unsure when we could check in, unsure if we could have lunch had to ask in kitchen. Saw ' chef / cook help himself to a beer several times, no apron, untidy , unshaven . We felt very unwelcome, even like we were were intruders. Have never experienced such an unfriendly so called hotel. The building is beautiful, but inside is a disappointment. Room ok could be better. Breakfast could be better, slack service had to knock on kitchen door to get some service. Cannot see the place lasting , these people do not seem to have any experience in hospitality !

I stayed at The Red Lion Hotel from September 27 to 29 for a wedding, and my experience was unfortunately marred by several significant issues. On my last day, while packing, I discovered a bed bug in my sheets. This was alarming and concerning, given the potential health risks associated with bed bugs. Upon reporting the issue to the cleaning staff, I was met with a dismissive response that only added to my frustration. I also noticed excessive dust on surfaces like the TV and lamp, which is unacceptable for any hotel, especially one that should uphold high cleanliness standards. After checking reviews, I found that other guests had similarly reported issues with cleanliness and pests, indicating that this may be a recurring problem. While I received a refund for one night of my stay, the response from management was defensive and unhelpful. Instead of acknowledging the seriousness of the situation and taking responsibility for the cleanliness issues raised in reviews, the hotel insisted that guests should report problems immediately and deflected blame. However, if past reviews have gone unaddressed, it raises questions about whether reporting issues would even lead to meaningful change. Overall, my experience at The Red Lion Hotel has been disappointing. I urge potential guests to be cautious, as it seems that concerns regarding cleanliness and pest control may not be taken seriously by management. Additionally, it would benefit the individual handling reviews and customer feedback to take a customer service class to better address and empathize with guests' concerns.