Southern Sun Elangeni & Maharani

The service was really great. Their staff is helpful. However the rooms are old. My aircon was not working and the stopper in the bath tub didn’t work. I was quite disappointed by that.

The place was absolutely amazing!!!the stay was great, room was great just a bit dusty but it was a pleasant stay. Will be coming back. Breakfast was also excellent

This place is gem , prices are right , quiet area no hustles or bustles Right near the beach , clean , beautiful air coming in your hotel room Staff hospitality top notch , breakfast to die for This is possibly the best breakfast I have had in my life

On arrival at the hotel I was attended to respectfully and promptly just in line with my expectations as I had stayed at Elangeni often during my childhood when visiting Durban. The food was as good as I had remembered it and the variety was impressive! I did, however, notice that the standard did drop with regards to staff behavior and I noticed this at the breakfast service. The hotel was full during my stay which resulted in there being a queue for breakfast, the lady at the desk at breakfast was abrupt and in my opinion unprofessional as she did not communicate in a polite manner. I had experienced a rude waiter during the same breakfast service, however, when I did bring this to the attention of the manager on duty it was rectified immediately which I am impressed with. I do think management upholds the values of the Southern Sun brand, however, the staff need to learn how to do this as well. The aircon in my room did not work and when I did bring it to Elangenis attention they mentioned that they would send maintenance up to fix the aircon ,however, the aircon never got fixed and I ended up having to open the windows even at night time to get air into the room which is unacceptable. The teas and coffees did not get replenished in our room as I had stayed for a few nights. I do think that for a 4 star hotel the service should be better and I do feel it has deteriorated from my previous experience. Guests should not ask to be treated properly nor should they ask for their teas and coffees in the their room to be replenished, this is a given when staying at a 4 star hotel. I think there is room for improvement.

Hotel has a great view of the beach and you look straight over the golden mile. Staff are helpful and friendly. As I was staying over a longer period I found the food options a little limiting. The hotel is quite dated and my room had a light damp smell. The room was clean and spacious, Airco was not working in my room, so left window open and curtains shut. it was bearable, and a bonus you can hear the waves crashing on the beach. Beds comfortable and I slept well. Was advised not to go outside at night, which wS unfortunate as that was the only time I would have to exploer the area, but nit the hotels fault.