Hotel Durbach Schwarzwald

I was in this hotel several times during the past decade and returned there for the first time after Covid. Unfortunately, nothing has improved since. In contrary, the food quality has declined significantly. I remembered that hotel for the excellend food a few years ago. Now the food is just disappointing. Some examples: During breakfast there are two coffee machines, one for fresh coffee, one for instant coffee. However, the machine for fresh coffee was simply not operating during one of my days. During lunch/dinner it looks like they cook frozen food. No sauce to the fish, very simple dishes. Cake in the afternoon was definetly premade and just defrozen instead of fresh. The cake was still cold on the top. This is something you expect in a cheap hostel, but not in a hotel of this class. Positive: The rooms are large and some of them have a nice view. Beds and furniture are good. Negative: food quality, bathroom was smelling, room needs renovation, service (reception closed at night, bar closes even when several people are still around), parking costs extra, which is surprising for a hotel in a remote location like this one

The customer service is terrible. The receptionists either claim to be new and not know simple things ( e.g whether extending a reservation is possible) or they are extremely unhelpful and distracted on their phone or computer and can hardly be bothered to look up at the customers. The car park used to be free and now costs 10 Euro per night without this ever being mentioned anywhere. You pay for a family studio but then get a room in the lower category - without any receptionist knowing anything about it. The salt grotto is not functional. The bathroom smells of urine but the room only gets cleaned from the 2nd night onwards and only if the flimsy door sign ( that is such poor quality that it falls off) is put on the door. All together the worst Dorint hotel I have stayed at ( and I have a Dorint club card) and definitely not worth 4 stars