La Quinta Inn & Suites by Wyndham Durango

Overall, A++++++++++++

Staff seemed new to the job at check-in, but other than the party of construction workers in the parking lot, everything was wonderful. The best part was, we knew they were there but couldn’t hear them. Room was spacious and very clean!

Check your reservation paperwork When we got to the hotel, the lady checked us into the wrong room, under the wrong reservation, wrong person. Put our card on someome elses account for deposit. When I had told her that I didnt pay for my room yet, she told me it was paid in full. I tried explaining again that I never paid for my room, she told me I had. She handed me a paper to sign for our vehicle info, it had someone elses name. I told her and she finally realized she had put us into the wrong room under someone else. That was all supposed to have been taken care of. We got to our right room, swam, and went to bed. Then our phone rings at 10:30pm after we all went to bed. It was the lady that checked us in. She said I needed to come down to the front desk to pay because the card she put on the ither persons account didnt transfer to our reservation. I asled if i could do it in the morning as I was already undressed and had been sleeping. She told me no, I needed to come down right then or I would be "charged a bunch of crazy fees" because it shows I never checked into our room. I got a message for pre check-in earlier in the day and put my card info on that instead and asked her if she can refresh so I didnt have to come. She said "yeah if it doesnt work ill call you back" as id she didnt hear me when i said wveryone including children was sleeping in our room. So unprofessional and something that was avoidable had she listened to me to begin with when I said I never paid for my room.