La Quinta Inn & Suites by Wyndham Durango

Great place to stay close to stores, college, and the Real Texas BBQ was a bonus right up the street!

They did not have our reservation and was not nice about it. I had to cancel the original one and rebook - then she was nice.

Do Better No clear entrance signs to the property. The t.v. Was not initially working because they had one remote for t.v. and another separate remote for the dish that was not in the room at the time and management had to bring it up. And none of the phones in the room work, so you can't call directly down to the front desk.

We got the suite. There were 2 towels for 4 adults. Kind of annoying. No extra blankets for the pullout bed. The fridge didn’t work the best. The hot tub had so much chemicals in it, my eyes were hurting from just sitting in it. But otherwise, friendly staff, good breakfast, very quiet

The hotel canceled my reservation before I arrived, with no communication about this. The explanation when I arrived at 3am, exhausted and surprised to find a line in the lobby, was that they perform an “audit” at 2am, and anyone not checked in by then gets their room canceled. I was working on an emergency situation in town and we weren’t done until nearly 3am. I had only made the reservation a few hours earlier, when it became clear I’d need to stay in town another night. The other folks in line at 3am were also both having issues of a similar nature, and the staff member seemed confused and was having multiple issues working with the computer. I had made my reservation through ******* with “all fees included, no surprises” but they said I had to pay another $50 before I could get a room. They claimed computer issues and charged my card twice for this $50 refundable ‘incident’ fee I’d already paid through *******. When I was finally given a room key after a 30 minute wait, that’s all I was given. A room number and a quick point down the hall. The staff member didn’t even fill in the Internet password space on the key holder. After 5 hours of sleep, I was awoken by somebody trying to come into my room and saying something unintelligible. I said “hello?” and they closed the door. I realized it was likely housekeeping, but I hadn’t been given anything to hang on the door and did not expect them as it was a one-night stay!! I was woken again by them 30 minutes later.

What?? No jacuzzi?? Honestly the main reason we chose this hotel for our stay in Durango was the pool and the jacuzzi. Cool weather in Colorado and long days we were absolutely excited and waiting for a nice soak and I warm jacuzzi. No heated jacuzzi. The bubbles work but no heat. The pool was not heated for sure. But was not too cold to swim. I will say that the breakfast was good with scrambled eggs potatoes biscuits and gravy