Old Palace Lodge Hotel

After many weeks of staying here my booking was cancelled for a more favourable 'government contract'. Says it all. chasing profit. OK for me I found somewhere else. What about the wedding dreams you shattered!

I really have to say that the woman on reception Helen is just the nicest person. So friendly and helpful. She did everything for us when we arrived tired and far too early for check in. She got our ro ready early while we had a bit of food in the bar. The food was lovely and the bar is full of history. The bar is so cosy to sit in on a wintery day. I will say that our room would not be a four star room. The shower is in a bath and it is either freezing cold or scalding hot. It is very small, one bedside locker and lamp. It has one chair in the corner that is quite dated. I don't want to say anything bad because the staff are so nice but I would need a different room to stay here again. Even though the bed is small it is very comfortable. There are no full length mirrors for getting ready in the evening so I checked my outfit in the lift 😂😂

My wife and I were not overly impressed - we stayed at this hotel for two nights. We actually chose to stay at The Old Palace Hotel because it was rated the best in Dunstable on the TRIPADVISOR web site but if it is the best in town then that says little for the others. Our accommodation was not of a standard I would expect in an alleged 4-star hotel and the bathroom was in urgent need of an upgrade. Our experience in the restaurant (and we only went there for breakfast) was far from what we would consider acceptable.

Stayed for 2 nights with my husband. Treated perfectly throughout our stay and very satisfied with our stay. Staff were very welcoming and helpful. Will return back here in the future. Recommend to anyone.

Stayed the night of Saturday 6th August 2022. Started at 10.30 with coffee in the walled garden. which was fine. Drinks from the bar seemed OK as two friends joined us at 12.00 noon. Quite annoying that a table could be booked that claims four star status ! However at about 14..00 hrs it became clear that despite being "first come" and "first served" + first to order.. we were LAST to have our order prepared and delivered to our table. We could see everybody else's food delivered and had to conclude that out timed receipted meal purchases had been overlooked. We drew the attention of Junior Staff member (Theo) who was manning the walled garden bar / order station for food + drinks which was being supervised by Fabio - who seemed to be senior staff member on duty ? The time on the receipt was 19.43 and 19.48 and we have three witnesses as well as myself to attest that the time of ordering was 12.30 NOT 19.43 at stated on the receipts ! So eventually, apart from being TWO HOURS LATE, the food was good. We were able to book in with Mikhail on the reception desk at approximately 15.00 hours after the belated food. What else could possibly go wrong - at the hotel that plays the 'Fawlty Towers' theme tune as telephone callers are connected to an 'answerphone + ring back' service Well. Nothing untll 3.30 am when a noisy guest in the corridor outside room 121 began repeatedly slamming the heavy fire door adjacent until challenged to be quiet. A call to 'Alex' on reception - inviting him to telephone to the police - whose Police Station is about 100 yards distant from the hotel - resulted, initially in no response as the fire-door-banging continued. After about ten minutes, the noise abated and we were finally able to get back to sleep. By now the time was roughly 04.00 am ! I think we'll stay at the Premier Inn which IS about 4 miles north along the A5183, but they pride themselves on 'a good quiet night's sleep'