Utente ospite
22 febbraio 2024
Sent this critique to the hotel direct, to avoid them getting bad press, however after 5 days still no response, which astounds me. Shows they don't really care. The hotel could be so good with a few tweaks, but feel the management have become complacent given the touristy location. "We don’t usually critique eateries or hotels, however felt compelled to share my thoughts following our stay on Friday night, albeit in a more private way than Trip Advisor. First off, getting hold of your hotel reception is difficult. Having only a mobile number or divert to a mobile doesn’t seem professional and having to leave a message, isn’t a great first impression. When Angela did call back, she was lovely and helpful. Can’t fault her and will say more about her later. We had booked to stay in a deluxe room and dinner for my friends, partner and I. Upon arrival, your receptionist was again really professional and friendly. Explained everything perfectly. The last stay I had at your hotel was 20 years ago and the upper hallway looked a bit drab and needing a good freshen up. It obviously has not been decorated much over the years. The floorboards also squeaked much as they did 20 years ago. Both easy fixes. The room was really nice, but the mixer tap was loose and we had no hot water. We were meeting our friends for drinks in the lounge. We nipped through to the bar just to see which beers you had on tap and ask about dry white wine. Your Eastern European bar man more or less ordered us out of the bar and said he would come and take our order. No smile, no please/thankyou. Just a scowl and the very few people sitting at a table in the bar looked over in disbelief! This gentleman was scruffy and disheveled, (jeans hanging off his backside, shirt hanging out, hair a mess) not the best advert for your establishment. Moving on to food, the meals were overcooked, overpriced and clearly the work of a cook, not a chef! The scallop starter was tiny and everything was chewy and almost burnt to a crisp. The main seafood dish was just a pile of dodgy scampi, akin to an Iceland heat-up job. The fish/batter was slimy and we left more than we ate. Left the meal hungry. Sat for a couple of night caps and we were then quizzed at 10.10pm when I ordered the last drink. Your staff looked unhappy that my friends were still in the hotel. It was my pals 70th and I couldn’t believe your staff expected me to usher him out the door mid drink ! Very strange policy. I agree about not opening your doors to let public in after 10, but letting them out a few minutes after 10, having being there as part of a residents party all evening should be accepted. Slept badly. Pillows were like concrete blocks and I can barely move my neck since leaving your hotel and have to cancel a contract tomorrow! Frustrating. We booked breakfast for 8am as we had to get away sharpish. The blonde lady was very professional and welcoming, fetching coffee and nothing a pr
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