Dunhuang Hotel

The original member of staff that checked me in was extremely unprofessional. We were a family that came to visit with all permanent residents cards ( Green Cards ) and the way it was handled with very unprofessional. 1. The hotel should be aware that they don’t need to photocopy permanent residents cards as we are treated the same as local ID cards. The manager needs to train staff. I appreciate it’s rare to see but it wasn’t handle correctly. We have done amazing things for the country, China - and to be treated like this was disgraceful. One woman who helped us to our room, she was totally amazing! She was very professional- she understood professionalism and great customer service. We won’t ever forget such a wonderful woman. The hospitality industry is very important- every detail counts. However the negative impact can last a lifetime. I would like to thank the wonderful woman at this hotel and I truly hope you become manager of this place so you can show some staff members how to treat customers.

The hotel is located less than10 mins to the food market which is the central tourist attraction area for eating out. The staff are very kind and helpful however our room was not thoroughly cleaned. We found a piece of broken glass on the floor and lipstick from previous guests. We complained to the duty manager and she reacted very quickly and efficiently. Offered to change a room and upgraded us to a better room. Also she left two bags of tourist souvenirs as compensation. And a hand written letter to express her sincere apologies. So. We might give this hotel a try if we visit here again but step on broken glass pieces with barefoot has indeed ruined our experience