Recensioni su Dunhuang Guangyuan Hotel (Shazhou Night Market)

Risposta dalla struttura: Dear guest,We're truly sorry for the unpleasant experience you had during your stay. The issues you mentioned, like the unclean rooms, malodorous showers, and faulty amenities, are far from our standards. Your feedback is crucial, and we've immediately started addressing these problems to prevent similar situations in the future. We're glad you enjoyed the breakfast, and we hope you'll give us another chance to provide you with a much better stay. Please feel free to reach out to us if you have any further concerns.

Risposta dalla struttura: ♥洗衣服務♥接機接站♥非常感謝您給予我們酒店如此高的評價和讚譽！您的滿意就是我們最大的動力。我們一直致力於為每一位客人提供最優質的服務、最舒適的環境和最貼心的關懷。看到您對我們的服務、設施、衞生和位置等方面都感到滿意，我們感到無比欣慰。我們會繼續保持並不斷努力提升，期待在未來的日子裏能為您帶來更多更美好的體驗！再次感謝您的支持與信任，祝您生活愉快，一切順心！

Risposta dalla struttura: Dear guest, thank you very much for giving us such a detailed review and highly praising our service. We have always adhered to the concept of considering our guests, and it's our greatest achievement to make you feel warm and considerate. Regarding the issue that the breakfast gets cold quickly, we have already taken note of it and will consider purchasing food warmers as soon as possible and enrich the variety of food to improve the dining experience. We are looking forward to your next visit and believe that we will bring you a more perfect stay experience.

Risposta dalla struttura: Dear guest, thank you very much for choosing to stay at our hotel and giving us your feedback. We're terribly sorry that our breakfast didn't fully meet your satisfaction. Currently, we mainly serve simple Chinese dishes. Although we do offer the reservation of Western food, the choices are relatively limited, which is indeed an aspect that we need to improve on. We've already started to enrich our food items. We'll strive to provide everyone with more diverse and delicious options in the future. We hope you'll have a different experience when you come back next time. Thank you again for your tolerance and reminder.

Risposta dalla struttura: 尊敬的客人：您好！首先，請允許我代表酒店全體員工向您致以最誠摯的歉意，此次入住給您帶來了如此糟糕的清潔相關體驗，我們深感愧疚，也非常感謝您能詳細指出這些問題，這對我們改進服務有着極大的幫助。關於您提到抵達時地板上有沙子、多日地板清潔不到位以及能看到頭髮等情況，我們已經第一時間與清潔團隊進行了嚴肅的溝通，對相應負責人員進行了批評教育，並重新強調了清潔標準和流程，後續我們會加強對房間清潔工作的監督檢查力度，確保每一個房間的地面都能被徹底清掃，不再出現類似的情況。對於毛巾更換不及時以及未用乾淨杯子替換用過瓷杯的問題，同樣反映出我們在清潔流程把控上存在嚴重漏洞，我們已經對清潔人員進行了針對性的培訓，明確要求必須嚴格按照規範流程進行物品更換和清理，避免給客人帶來不便。另外，浴室缺少掛毛巾的地方確實是我們考慮不周，我們已經安排人員改正，提升您後續入住的舒適度。非常欣慰您對我們酒店的傢俱和床上用品表示認可，我們會繼續保持這方面的優勢。同時，我們深知清潔工作對於客人入住體驗的重要性，一定會盡快做出切實有效的整改，希望未來您還能給我們機會，再次選擇我們酒店，讓您看到我們的改變與進步。再次感謝您的反饋，祝您生活愉快！

Risposta dalla struttura: Dear guest, Thank you very much for choosing to stay at our hotel and taking the precious time to leave us such detailed feedback. We are delighted to know that you have given a high score of 5 for our hotel environment, which is a great recognition of our efforts in creating a comfortable atmosphere. Meanwhile, we are deeply gratified by your affirmation of our hygiene conditions and service quality. We have always been committed to providing every guest with a clean and tidy environment as well as considerate and meticulous service, and your recognition motivates us to continue maintaining and improving. Regarding the issues you mentioned about the facilities, we sincerely apologize. We have already listed this as a top priority for improvement, and the hotel is actively planning to upgrade and improve the facilities. We will immediately conduct a comprehensive inspection and maintenance of the existing facilities, and deal with the problems found in a timely manner to ensure that they can be used normally and meet the expectations of our guests. You mentioned that although the hotel has a great location and is clean, there are still some problems. We attach great importance to your feedback. The hotel has already conducted another training session for the cleaning team, strengthening the hygiene standards and operating procedures to ensure that every corner can meet high standards of cleanliness. Thank you again for your support and feedback! Wish you a pleasant life!

Risposta dalla struttura: 沒能得到您的滿分好評，我們感到非常歉意，您的5分好評是我們最大的目標，我們一定會努力進步，爭取完美！歡飲您再來敦煌

Risposta dalla struttura: 【步行沙洲夜市·美食雲集】感謝您對酒店位置的認可！廣源大酒店位於敦煌核心區域，步行10分鐘即可抵達沙洲夜市、敦煌博物館，周邊匯聚地道小吃與便利交通，讓您輕鬆串聯“吃住行遊購娛”。下次入住，歡迎探索夜市隱藏菜單和黨河夜景，期待帶您解鎖更多敦煌風情！

Risposta dalla struttura: 能得到您這樣的評價，我們特別開心！服務好每一位客人是我們一直以來的追求，您住得舒心就是對我們最大的認可。期待您下次再來，我們一定準備更貼心的服務，讓您有回家般的温暖！

Risposta dalla struttura: 收到您的好評，我們超開心！寶貝親子房致力於給家庭帶來温馨體驗，服務也會一直在線。盼您和家人常來，共度美好時光！

Risposta dalla struttura: 看到您這麼滿意真的太開心啦！我們一直都致力於給每一位客人提供超棒的體驗呢，您的認可就是對我們最大的鼓勵呀。希望您接下來的旅程也順順利利、開開心心的哦，要是還有什麼需要幫忙的地方，隨時跟我們説呀~期待您下次再來呢！

Risposta dalla struttura: 看到您的評價，我們心裏樂開了花！能讓您在安靜又乾淨的環境裏舒心居住，還能享受去哪兒都方便的絕佳位置，這就是我們最想達成的目標。期待再次與您相遇，祝您生活愉快！

Risposta dalla struttura: 尊敬的客人，看到您的好評，我們全體員工都特別開心呢！能讓您在這兒度過一段滿意的時光，是我們的榮幸。我們會不斷努力，爭取在各方面都做到更好，期待下次還能為您服務呀，再次感謝您的支持！

Risposta dalla struttura: 感謝您的好評！便捷交通、熱情服務、優雅環境、臨近夜市，都是我們為您打造的優質體驗。盼您再次入住，我們定不負所望！