Premier Inn Dundee East

Very rude staff when you could even find one no desk staff at all.the room was unclean the bathroom was dirty no toilet roll the towels were stained. The food was awful half cooked cold and half the items promised it was shocking. The tv didn't work properly.the entire stay was horrible I had to resort to getting my breakfast from the co op across the road as the hotel food was inedible.

Pros - excellent location and easy to get into Broughty ferry town centre - a good location for touring the Angus area. - comfortable rooms to usual Premier Inn layout - friendly reception. - room was reasonably quiet - did not hear traffic despite being on the road side of the hotel. Also see cons Cons - whilst road noise pretty well suppressed the whole hotel creaked - had a heavy footed guest above bumping around. Beer garden outside room windows and early morning noise from that. - parking got very full with vans and spaces narrow. - attached restaurant a bit average for breakfast - only coffee flasks and not a machine. Hot food was all acceptable though - we had food first evening and the wait was 40 minutes. Quality only average. -

We booked this hotel some weeks ago. Arrival wasn’t the most pleasant as the gentleman. on reception was less than welcoming. We were given keys and misdirected to our room. The smell that hit us as we entered the room was awful. A very pungent drain smell. It also looked as though the bed hadn’t been made. Nothing like the picture on the website. When we went back to reception to explain, we were told that if we were prepared to wait we might get another alternative room but the hotel was full. We asked for a refund but were told that we would have to phone customer services which was closed. We left to return home. A ruined weekend.