Utente ospite
11 gennaio 2022
My husband surprised me with a weekend stay in Duluth over New Years and to have a calm weekend before he has major surgery. Calm and relaxing is the opposite of what I felt after leaving, instead I felt disrespected and completely duped. Before booking, my husband reached out to the owner to ask if she had photos of the claw foot tub in the Rockefeller room, since I love tubs and he was looking to treat me. She simply said ‘no’. I realize this is a very simple complaint, but it is too easy to take a quick picture, even with a cell phone and quickly send it off, that it comes off as poor customer service not to. From there when we arrived, we were greeted and welcomed by the dad. He was delightful and it’s too bad he isn’t the one handling all of the guest experiences. As for the room itself, we have no idea what the ‘theme’ was. It was a weird mixture of Native American, Roman Columns, Trains, Chinese Scrolls, and anything that seemed more than 50 years old. After a long travel, we were rather thirsty but there were no waters or anything in the room. There was a decanter of something that looked like water but we have no idea how long it had been there and there were no glasses around so we had to go to a gas station for waters. In the morning we went down for breakfast. The dining room had one communal table and the guests sit around it. When we entered the room, there was a lady in the corner playing on her phone so for a minute or two we just awkwardly sat there until we decided to seat ourselves. She then came over to us and asked what we did last night. She never introduced herself but we assume this was Beth. For breakfast, she explained that since she went out for New Years and was hungover that we would be getting hangover food. So the ‘gourmet’ meal was bland scrambled eggs, two slices of bacon, and a half peeled orange like I was a toddler. The coffee matched the meal and was the most flavorless coffee I have ever had and was watered down to where I thought it was tea. During breakfast we asked if she had any waters we could bring up, and she said ‘no, we just use tap water’ and walked away. No offer to provide us with glasses or directions to a store. Fast forward to that evening, we decided that if we wanted a good breakfast in the morning that we should ask what they are serving because If it was the same disgusting eggs that we would go somewhere else. When asked what was on the menu, instead of just providing an answer, she avoided it by telling us to let her know if we were going to be there or not. The next morning when we go down for breakfast, we ask what is on the menu so we can decide if we should go anywhere and she respond with ‘why is there is a problem?!’ When we tell her that we were disappointed that we didn’t receive the gourmet meal that her website mentions, she makes it seem like it is our fault for expecting that and being disappointed and we should have told her we were upset so she could have made it right
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