Song Hotel

Our first booked room left much to be desired, dirty windows and unkept lawn with many insects in the courtyard. I asked for a room change and management swiftly not only changed but also upgraded us to a two bedroom villa and were very apologetic. I really did enjoy my stay and would recommend this place to all families and couples.

This Hotel is located on beautiful grounds, however it is a real shame that they are letting the weeds takeover everywhere. Still very pleasant to walk around the complex with all the trees, flowers, lake, swans & ducks, but it breaks your heart to see the weeds taking over everywhere and there is what once would have been a beautiful Rose Flower path and the roses are still flowering but no maintenance at all and weeks are taller than the rose bushes and all they seem to do is just the grass and forget the rest. Rooms and facilities were very clean, so I was impressed. Room layout is excellent and very, very big with a courtyard and external spa, you start to relax as soon as you walk in the door. The only thing that put me and my wife off is the mahjong table in the main room on the first floor. TV had no movies and no English Chanels at all. Food in the All Day Dining (Chinese Restaurant) was very nice but limited. Breakfast was not a very big selection and probably because it is not peak season, however it also was not very good and put us off even trying the Western Food for dinner and went across the road for fast food instead. Staff were very nice and polite. We want for my wife's birthday and apart from the impressive building structures, there was no WOW factor for the overall experience.

先説優點： 1. 房間夠大，居家感很好。 2. 園區的別墅挺多，每户都有自己的名字，比千篇一律的酒店多了些文趣。 3. 管家提前加了微信，到之前把房間加熱，我們到得晚，很貼心把下午茶打包送到房間。 4. 早餐很棒，除了略少特色外非常全。 再説不足： 1. 酒店設施寫了地暖但其實是中央空調，沒感受到地暖。 2. 泳池和 SPA 跟隔壁施柏閣共享稍微遠點需要車送。春節前去 SPA 服務能力不足，沒法同時服務兩個人。 3. 客廳電視不支持投屏，酒店數字電視有點無聊。 4. 院子裏的温泉只有晚上 7-11 水温合適可以泡，如果早上起來能泡就更好了。

挺好的一次入住體驗 酒店是新中式風格的 非常有特色 kiko提前的聯繫安排 都很流暢 辦理入住也很方便快捷 房間比較大 入住了就不想出來了 點的外賣直接送到房間 房間衞生乾淨 湯池温度也不錯 各方面都很ok

已經是第四次入住了，每年帶家人來泡泡温泉打打機麻已經快成為一種習慣。酒店整體美觀大氣，靜謐祥和；房間大而不空，設施優良；地理位置優秀，出門有得吃有得玩；工作人員也是態度良好，有求必應。五星評價，實至名歸。

世外桃源般的環境，管家小伍服務很不錯。房間很大，很乾凈。泳池健身房都不錯，還有一些療愈活動。好吃的也很多。過個週末很合適。如果能闢出空間做一個大一些的小童樂園就更完美了。