Song Hotel

Our first booked room left much to be desired, dirty windows and unkept lawn with many insects in the courtyard. I asked for a room change and management swiftly not only changed but also upgraded us to a two bedroom villa and were very apologetic. I really did enjoy my stay and would recommend this place to all families and couples.

This Hotel is located on beautiful grounds, however it is a real shame that they are letting the weeds takeover everywhere. Still very pleasant to walk around the complex with all the trees, flowers, lake, swans & ducks, but it breaks your heart to see the weeds taking over everywhere and there is what once would have been a beautiful Rose Flower path and the roses are still flowering but no maintenance at all and weeks are taller than the rose bushes and all they seem to do is just the grass and forget the rest. Rooms and facilities were very clean, so I was impressed. Room layout is excellent and very, very big with a courtyard and external spa, you start to relax as soon as you walk in the door. The only thing that put me and my wife off is the mahjong table in the main room on the first floor. TV had no movies and no English Chanels at all. Food in the All Day Dining (Chinese Restaurant) was very nice but limited. Breakfast was not a very big selection and probably because it is not peak season, however it also was not very good and put us off even trying the Western Food for dinner and went across the road for fast food instead. Staff were very nice and polite. We want for my wife's birthday and apart from the impressive building structures, there was no WOW factor for the overall experience.

在我們即將退房時，楊春會提前提醒我們帶好行李，細緻地核對物品，確保我們沒有遺漏任何東西，還熱情地詢問我們此次入住的感受，認真記錄下我們提出的一些小建議，那專注的神情讓人深切感受到酒店對於客人反饋的重視，很贊。

從踏入酒店的那一刻起，管家第一時間前來迎接我們，身着得體的制服，臉上始終洋溢着真誠而温暖的笑容，讓人瞬間有了賓至如歸的感覺。在協助我們辦理入住手續的過程中，管家小楊事無鉅細地介紹酒店的各項設施。酒店服務特別好，滿分。

很不錯的一家酒店👍 入住前的問候 詢問到具體到店時間後第二天在差不多的時間問候迎接 整個過程都很流暢 絲滑 介紹的也很仔細 房間這些我們都很滿意 私湯也不錯 性價比高 服務好 以後會經常回來入住的並推薦給到朋友 我們的管家kiko很👍

比較失望。最大的問題是湯池使用時間僅為19:00-23:00，這麼貴的酒店，如果連這點氣費都要省，估計想繼續經營下去，是個問題。其次是服務員不夠，離店時物品較多，旁邊竟沒有一個服務員。如實評價，並無惡意。總之比較失望，不會再來了。