Holiday Inn Express & Suites Dubuque-West

Nice surroundings and close to bike trails.

The hotel isn’t up to the Holiday Inn Express standard. The hotel was very dated. It looked like the rooms had been updated, but the common areas were old and dingy. TV in our room was at least 15 years old and had horrible picture. Went to take a shower and body wash pumps (which are locked down) was empty.

The room wasnt quite ready but it didnt take long & the staff was nice. I'd stay here again.

The property is in need of some remodeling/updating and attention to maintenance on some key things. When we checked into our room, while there was a nice note on the bed stating that the room had been "refreshed", it was clear that the floor needed to be vacuumed and tables dusted. The first night, our toilet would not flush. I called the front desk to report it, using the phone in the room; however, the front desk attendant couldn't hear me, so I had to walk down to the front desk to report it. She promptly came up to see what was going on and attempt to fix it. While it did flush after that, we had to hold the handle down to get it to flush and sometimes that didn't work - so we would wait a few hours and try again. The 2nd day we were there, the elevator from the 2nd floor wasn't working (I believe they said it was because of the keys/buttons "sticking"), so we had to take the steps to get downstairs. However, we could use the elevator to go up. We were informed that a maintenance technician would be onsite that day (Friday, 03.29) to take a look at it. While I won't likely stay at this location again, I will commend the front desk woman on the evening of Thursday, 03.28. She is a fantastic representation for the company: very customer focused, pleasant, congenial, an overall great asset this company.

The hotel itself and our room was very clean. We were extremely disappointed in the pool and hot tub. I booked this hotel so we could enjoy both and unfortunately we could not. The hot tub had a pungent odor coming from it. The pool was so cold my kids could not enjoy it. There were no towels available either. I was disappointed.

The hotel staff were very kind and informative about the property. They were helpful when needed. They were the best thing about the property. The property does show its age. The walls were scuffed up and tiles had cracks with grout missing. This was in open areas and our room. The vending are on second floor is missing; there’s a sign hung indicating they are doing work. I’m not sure how long the sign’s been there. Our pillows were soft and comfortable but the beds dipped in the middle so I seemed to roll into the middle of the bed, closing in on the wife as she slept. The pool and whirlpool worked. Pool was very cold but this didn’t seem to bother the kids. Pool towels were limited/missing at times and we had to ask the front desk for towels when they were gone. Food was disappointing for a continental. People were throwing it out. The pancakes had a zest (maybe lemon?) and were rubber-like in texture. The sweet buns were good. Biscuits for the biscuits and gravy were dry/crumbly. Not terrible since the gravy would sog them up but the gravy was so thick they didn’t get soggy to make up for the extra dryness. We stayed one night, unexpectedly. We weren’t too picky on the selection at the time based on the reviews on *******. However the reviews were seemed hyped up after our experience at the property. Is it good for families? Yes, yes it is. It has a pool/whirlpool and a breakfast. Is it the best? Not really.

Room was dirty, bathroom certainly wasn’t cleaned. Entire floor had an odor of smoke, which they put a small purifier in the hallway after we called the front desk. The hot tub was so cloudy and dirty it wasn’t usable. Water fountain had rust in it. Was told they couldn’t do anything for us since we cooked through *******.

Rooms could use some updating and deep cleaning. Lots of stains on the carpet and on the lamp shades. Broken tiles in the bathroom. The pool was freezing cold and it felt like the air conditioner was blowing inside the pool room. The floor in the pool room was slimy and it made it very slick.

Breakfast half the stuff was out of order was awful