Recensioni su Anantara Downtown Dubai Hotel

Risposta dalla struttura: Dear VanniW, Thank you for providing your feedback on your recent stay at Anantara Downtown Dubai Hotel. We sincerely apologize for any inconvenience you experienced and appreciate your candid comments as they help us address areas for improvement.We apologize for any challenges you faced with transportation and the size of the room. Your feedback about the difficulty in securing a taxi and the difference in pricing is duly noted, and we will work to enhance our transportation services.We regret to hear that the room size and facilities did not meet your expectations. Your feedback is important, and we will use it to evaluate and improve the overall guest experience.We appreciate your honesty and hope to have the opportunity to welcome you back for an improved stay in the future. If there's anything specific you would like to share or if you have any preferences for your next visit, please feel free to let us know.Warm regards,Husam MalkiGeneral Manager

Risposta dalla struttura: Dear Guest, Thank you for your kind words! We're thrilled to hear that you appreciated the service and found our location convenient for accessing the airport and entertainment options. Providing excellent service and a great location for our guests are top priorities, and we're glad to know we met your expectations.If there's anything specific you'd like to share or if you have any preferences for your next visit, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay at Anantara Downtown Dubai Hotel.Warm regards,Husam MalkiGeneral Manager

Risposta dalla struttura: Dear Ms. Catherine, Thank you for choosing Anantara Downtown Dubai Hotel for your honeymoon and for sharing your positive experience with us. We're delighted to hear that you found the hotel to be nice and appreciated the complimentary setup for your special occasion.We apologize for any inconvenience caused by the ongoing lobby renovations. We appreciate your understanding as we work to enhance our facilities.If there's anything specific you would like to share or if you have any preferences for your next visit, please feel free to let us know. We look forward to welcoming you back for another memorable stay.Warm regards,Husam MalkiGeneral Manager

Risposta dalla struttura: Dear Sir, Thank you for sharing your positive experience at Anantara Downtown Dubai Hotel. We're thrilled to hear that you received perfect service and that the staff promptly and willingly accommodated your request for additional bathroom cleaning with no hesitation or attitude.We appreciate your understanding regarding the ongoing improvements in the hotel, and we're pleased to know that it did not disrupt your stay.If there's anything specific you'd like to highlight or if you have any preferences for your next visit, please feel free to share them. We look forward to welcoming you back for another exceptional stay.Warm regards,Husam MalkiGeneral Manager

Risposta dalla struttura: Dear Guest, Thank you for taking the time to provide detailed feedback about your recent stay at Anantara Downtown Dubai Hotel. We sincerely apologize for the disappointments you encountered, and we appreciate your candid comments as they help us address areas for improvement.It's disheartening to hear that you experienced unwelcoming behavior from one of our residents, and we assure you that this is not reflective of the level of service we aim to provide. We will address this matter to ensure a more pleasant experience for our guests.We apologize for any inconvenience caused by the limited lay-by space and the unhelpful concierge service. Your concerns regarding the renovation noise and cleanliness issues in the room are duly noted, and we will work to rectify these promptly.We appreciate your positive comments about the room size and the dramatic tub, as well as the great breakfast experience. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a more positive and improved stay in the future.If there's anything specific you would like to share or if you have any preferences for your next visit, please feel free to let us know.Warm regards,Husam MalkiGeneral Manager

Risposta dalla struttura: Dear Mr. Hasan, Thank you for choosing Anantara Downtown Dubai Hotel and for sharing your positive feedback. We're pleased to hear that you found our hotel to be great, well-maintained, and offering high-quality service.Your comments about the hotel being slightly outdated are duly noted, and we appreciate your understanding. We continuously strive to enhance our facilities, and your feedback is valuable in our ongoing efforts to provide the best experience for our guests.If there's anything specific you'd like to share or if you have any preferences for your next visit, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay.Warm regards,Husam MalkiGeneral Manager

Risposta dalla struttura: Dear Mr. Al Shamsi Mohammed, Thank you for your delightful feedback! We are thrilled to hear that you had an amazing experience at Anantara Downtown Dubai Hotel and that you consider it a great hotel.Your satisfaction is our priority, and we appreciate your positive endorsement. If there's anything specific you'd like to share about your experience or if you have any preferences for your next visit, please feel free to let us know.We look forward to welcoming you back for another exceptional stay.Warm regards,Husam MalkiGeneral Manager

Risposta dalla struttura: Dear Mr. Puri, Thank you for sharing your positive experience during your stay at Anantara Downtown Dubai Hotel. We're delighted to hear that you found your stay enjoyable, and we appreciate your kind words about Maria's accommodating service. It's wonderful that she could assist with an upgrade and a late checkout, contributing to your overall satisfaction.We're also pleased to know that you enjoyed the very good breakfast. Your feedback is invaluable, and we'll be sure to pass on your appreciation to Maria.If there's anything specific you'd like to share or if you have any preferences for your next visit, please feel free to let us know. We look forward to welcoming you back for another wonderful stay.Warm regards,Husam MalkiGeneral Manager

Risposta dalla struttura: Dear Ms. Kathyyy.Thank you for taking the time to provide feedback on your recent stay at Anantara Downtown Dubai Hotel. We appreciate your positive comments about the good location, overall hotel experience, and the enjoyable breakfast with delicious coffee.I apologize for any inconvenience regarding the overseas phone calls and the request for a twin room not being met. We understand the importance of fulfilling guest preferences, and your feedback will be shared with our team to ensure better communication and accommodation in the future.If there's anything specific you would like us to address or consider for your next visit, please feel free to share it with us. We value your feedback and hope to welcome you back for an even more pleasant stay.Warm regards,Husam MalkiGeneral Manager

Risposta dalla struttura: Dear Mr. Mose6, Thank you for your glowing review! We are thrilled to hear that you had such a positive experience during your stay at Anantara Downtown Dubai Hotel.It warms our hearts to know that our service made you feel extremely warm and comfortable. Your kind words about our staff being warm and friendly, as well as their readiness to assist, are truly appreciated.We are delighted that you found our facilities, comfortable and spacious rooms, and soft beds conducive to a good night's sleep. It's wonderful to hear that our location, with convenient transportation and nearby dining and shopping options, added to the overall positive experience.Thank you for recommending us so highly. We look forward to the pleasure of welcoming you back for another exceptional stay.Warm regards,Husam MalkiGeneral Manager

Risposta dalla struttura: Dear Sir, Thank you for sharing your detailed feedback about your recent stay at Anantara Downtown Dubai Hotel. We appreciate your observations and apologize for any inconveniences you encountered during your visit.We're glad to hear that you found our newly designed lobby welcoming and that our doorman was available even during late-night check-ins. However, we sincerely apologize for the delays in toothbrush supplies and any inconvenience caused.Your comments about the room, including the mirror placement, light leakage, and issues with the charging points, are duly noted. Rest assured, we will address these concerns to enhance the overall guest experience.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back, providing an improved and more comfortable stay in the future.If there are any specific details or preferences you would like us to consider for your next visit, please feel free to share them.Warm regards,Husam MalkiGeneral Manager