Foto Ivory Grand Hotel Apartments

Удобные сервисные апартаменты, удобное локация, рядом один из крупных моллов, метро в шаговой доступности. Желательно бы освежить ремонт , но в целом нормально.

Ivory Grand Hotel Apartments located nearby shopping Mall Of the Emirates. Grand hotel with plenty amount of rooms. Unfortunately staff doesn’t have enough knowledge about the hotel facilities. Well coming from CIS and facing the Russian speaker staff from RUSSIA. If they don’t know the Steaming Room (Паровая комната). Все русские знают что такое Баня? The rest what happened it’s just no comments. Had conversation with General Manager, pointed that in this hotel there is no Learning & Development department cause they are 3 star hotel. For them not necessarily to teach or provide training for a hotel staff. So there is Life Safety and wellness of the room guests ??? Overall experience 4/10 Ambiance 4/10 Rooms are old 2/10 Jacuzzi 9/10 TV wasn’t working in living and Bedroom 0/10 Staff 4/10 Engagement 2/10

We experienced a terrible service with this hotel. The hotel manager Abhy and his assistant Abdul were very rude and unprofessional in every manner. We got some issue relating to one of my guest passport, but he never explained in a polite way why he cannot accept my visitor. Instead he sarcastically said we should cancer right away It was supposed to be a happy day for me because it was my 40th birthday but he ruined our mood and he said immediately to cancel us without giving us another option. he keeps on smiling and sarcastically answered. you can check the cctv for proof. It was on April 21, 2023 around 3pm.

Terrible hotel!! We stayed for 11 nights and nearby rooms are under repair.. full of dust at the hallways and my kids got cough and colds because of dust allergy. We requested for late checkout 2 hours extension and they did not allow us. Terrible service!!! Arrogant staff!!! Dont book in this hotel

ドバイ観光にはとても便利なメトロから、エミレーツモールを通ってゆっくり歩いても12分くらいで着きます。ドバイ到着時の早朝もチェックアウト後もスーツケースを預かってくれました。フロントは皆さん私の拙い英語でも一生懸命理解しようとしてくれて、とても親切です。朝食ビュッフェも品数が多くて美味しかったです。部屋は2ベッドルームのバスが2つトイレも2つありとても広いです。部屋は勿論館内どこも清潔です。ドバイに旅行の際はまた利用したいホテルです。