Recensioni su The Lana - Dorchester Collection

Risposta dalla struttura: Dear Madam, Thank you for your wonderful feedback. I am thrilled that The Lana to be your top choice in Dubai and glad you loved the view, especially with the view of the Burj Khalifa. The rooftop pool is indeed a guest favorite, and I am thrilled that you had such a relaxing time lounging by the sunset. It is truly one of the best ways to unwind and take in the city's beauty. We aim to provide exceptional experiences, and your feedback reaffirms our commitment. We look forward to welcoming you back soon for another unforgettable stay.Best regards, Richard AlexanderGeneral ManagerThe LanaWe look forward to welcoming you back for another memorable stay!

Risposta dalla struttura: Dear Sir,Thank you for your feedback and recommendation. I am delighted to hear that you had a great stay with us and appreciate your kind words. We look forward to welcoming you back soon for another enjoyable experience. Best regards, Richard Alexander General Manager The Lana

Risposta dalla struttura: Greetings from The Lana !Thank you for sharing your experience with us. I am delighted to hear that you enjoyed the stunning room views, as well as the restaurant and rooftop pool. We strive to provide unforgettable experiences for all our guests and look forward to welcoming you back for more memorable moments.Best regards, Richard Alexander General Manager The Lana

Risposta dalla struttura: Dear Mr. Sultanofparis,Thank you for your wonderful review and for awarding us a perfect 10/10 across all aspects of your stay. I am delighted to know that you found The Lana’s rooms, restaurants, rooftop, spa, and dedicated team to be the best in Dubai.It is incredibly rewarding for us to receive such praise, and we are honored to be your preferred choice in the city. We look forward to welcoming you back soon and to continuing to create memorable experiences for you.Warm regards,Richard AlexanderGeneral Manager, The Lana

Risposta dalla struttura: Dear SMD87,Thank you very much for sharing your feedback following your recent stay at The Lana, Dubai. We sincerely apologize that your stay did not meet your expectations, particularly regarding the service you received. If you would like to discuss your concerns further, please feel free to reach out to me directly. We will continue to strive for excellence in all areas of our guest experience, and we sincerely hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.Warm regards,Richard AlexanderGeneral ManagerThe Lana

Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your experience at The Lana. While we are pleased to hear that you enjoyed the 30th-floor infinity pool and the stunning views, we are truly disheartened to learn that other aspects of your stay did not meet your expectations.Please accept our sincere apologies for the housekeeping oversights and service challenges you encountered. Cleanliness and attention to detail are of the utmost importance to us, and we take any such concerns very seriously. We will be conducting a thorough investigation with our housekeeping team to understand what may have happened and ensure that all procedures are being strictly followed.Additionally, we regret the miscommunication regarding our delivery policy. We acknowledge that we should have informed you about the service fee upon check-in, and we apologize for any inconvenience this may have caused. Transparency in our policies is key, and we will reinforce this information to ensure clarity for all our guests.We truly appreciate your feedback, as it allows us to improve and provide the level of excellence that The Lana is known for. If you would be open to discussing your experience further, please reach out to our team directly. We hope to have the opportunity to welcome you back for a seamless and memorable stay in the future.Warm regards,Richard AlexanderGeneral ManagerThe Lana Hotel, Dubai

Risposta dalla struttura: Dear Valued Guest, Thank you for taking the time to share your experience at The Lana Hotel. I am delighted to hear that you enjoyed our complimentary drinks upon arrival, the modern amenities, and the beautiful infinity pool from High Society, on the 30th floor. Your feedback regarding the noise levels during New Year's Eve is greatly appreciated, and we are glad that our team was able to assist you by relocating you to a quieter room. We strive to provide exceptional service and comfort to all our guests, and your kind words about our staff's attitude mean a lot to us. We look forward to welcoming you back for another memorable stay. Warm regards, Richard Alexander General Manager, The Lana Hotel

Risposta dalla struttura: Dear Jiuyue, Thank you for sharing your detailed feedback regarding your recent stay at The Lana Hotel. I sincerely apologize for the inconveniences you experienced, particularly with the room preparation and communication during your check-in process. Your comments regarding the minibar, amenities, and service discrepancies have been noted, and we will address these issues with our team to ensure improvements are made. We appreciate your kind words about the cleanliness of your room and the quality of our in-room dining and spa services. Your insights are invaluable to us as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back for a more seamless stay in the future. Warm regards, Richard Alexander General Manager The Lana Hotel, Dubai

Risposta dalla struttura: Dear Guest,Thank you for sharing your detailed feedback following your recent stay with us at The Lana. I am pleased to hear that you found our location and facilities to be of high quality, but I am truly sorry to learn that our service did not meet your expectations.Please accept my sincere apologies for the delay with the dry cleaning and the challenges you experienced with room cleanliness and luggage retrieval. Your observations are invaluable in helping us identify areas where we need to improve, and I have shared your comments with our team to ensure these issues are addressed promptly. I am also sorry for any inconvenience caused by the construction noise; we understand how important a peaceful environment is for our guests and are actively working to mitigate any disturbances caused from the nearby new buildings.Thank you once again for your feedback. We hope to have the opportunity to provide you with a more seamless and enjoyable experience in the future.Warm regards,Richard AlexanderGeneral Manager, The Lana Hotel

Risposta dalla struttura: Dear Mr. Feierbankesiluo,Thank you for your thoughtful and enthusiastic review! I am delighted to hear that you enjoyed the stunning views from our pool terrace and the unique décor of our rooms. It is wonderful that you appreciated the direct view of the Burj Khalifa—a sight we are thrilled to share with our guests.We aim to make each arrival seamless and welcoming, so I am glad the welcome fruits and quality of our amenities, like the mineral water, enhanced your experience. Your recommendation means a lot to us, and we are grateful for your kind words.We look forward to welcoming you back for another exceptional stay.Warm regards,Richard AlexanderGeneral Manager, The Lana Hotel

Risposta dalla struttura: Dear Mr. Cheng,Thank you for your thoughtful feedback regarding your recent stay at our hotel.I am delighted to hear that you enjoyed the balcony in your room, which allowed you to relax and take in the stunning views of the Dubai skyline. Your insights about our High Society pool are invaluable, and we appreciate your understanding of our photography policy.I sincerely apologize for the confusion regarding the charges for the drinks you ordered at the pool. We strive to ensure that our team communicates all relevant information clearly, and your feedback will help us improve in this area. Thank you for bringing this to our attention.Regarding the In-Room Dining breakfast, we appreciate your honesty and will continue to evaluate our offerings to enhance their value for our guests. Our guests are drawn by our beautiful design and breathtaking views, but it is because of the interaction with our people, that they wish to come to stay with Dorchester Collection. Thank you once again for your feedback. We hope to welcome you back soon for another enjoyable stay.Best regards,Richard AlexanderGeneral ManagerThe Lana

Risposta dalla struttura: Dear Valued Guest, Thank you for your wonderful feedback regarding your recent stay at The Lana hotel. I am delighted to hear that you enjoyed our prime location in the heart of Dubai's business district, as well as our facilities and exceptional dining options. Our team takes great pride in delivering warm and friendly service, and it is rewarding to know that it contributed to your experience. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Richard Alexander General Manager, The Lana Hotel

Risposta dalla struttura: Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our stunning views from our french style infinity pool. We thrive at creating a atmosphere of luxury and relaxation, we are glad you enjpyed the experience.We look forward to welcoming you back soon for another memorable stay and more breathtaking skyline views.Warm regards,Richard AlexanderGeneral ManagerThe Lana

Risposta dalla struttura: Greetings from The Lana ! Thank you for sharing your experience with us.I am delighted to hear that you enjoyed the stunning views of our hotel.We strive to provide unforgettable experiences for all our guests and look forward to welcoming you back for more memorable moments. Best regards, Richard Alexander General Manager The Lana