Chef Bill
17 giugno 2024
Just wrapping up a weekend here. Im a bit disappointed with the service as there was a party with food buffet and Karaoke right next to my room in the commons area on the 3rd floor. Initially, around 8pm, when I called down to reception to ask when the party would end they told me it would be about 20 minutes and they offered me to change rooms. Not to UPGRADE a room. No. They wanted me to pack all of me and my girlfriends belongings and change to another room...and then unpack again. As if thats not an inconvenience. They also said that the party would end in 20 minutes...That didnt happen and it seemed as if the party, even though they were asked to keep quiet, didnt care at all. Come to find out these people partying had booked 10 rooms here and felt that they owned the place. Judging by how things were handled tonight it definitely looked like they did.
Estay Inn is located within a LARGE campus. There are different areas for sporting activities, lounges, eating and shopping. But this Sunday night, EStay though it would be okay to for their patrons to have a private party in the commons area...
Doesnt make much sense. Typically i'd give these guys 5 stars for their facilities and service. But tonight, as the party rages on, Estay needs to figure out a different area on campus for fiestas and/or figure out how to service the people who weren't invited and have to deal with the noise.
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