PREMIERE CLASSE VALENCE NORD - Bourg les Valence

Awful experience staying in this hotel from start to finish. There was no one at the reception when we arrived at around 3 pm and we had to wait about 45 minutes for staff to check us in. Then we were asked to pay, even I thought we payed through trip.com, but the staff was persistent saying we didn't pay so we payed again. When I checked my bank account it turned out I was now charged twice, so I tried resolving it with the staff, but they were uninterested helping us, instead they were taking personal calls, laughing and ignoring us waiting to speak to them. Also no one at hotel spoke english. I had to contact trip.com to resolve the issue and get a refund. The room was the smallest hotel room I ever seen, bedding had cigarette burn marks and there were hairs in the sink and shower. The hotel also didn't smell clean. I regretted booking this place and next time I would rather sleep under a bridge.

Super je recommande ! Confortable et spacieux,personnel accueillant et bienveillant je recommande

Pour le service du petit déjeuner une personne non motivée et la surprise de voir des gens dormir sur le parking entre deux véhicules ? ? ? ? ...très peu de place pour le petit déjeuner Par contre le service accueil lors de notre arrivée a garder cette personne compétente.

L’eau chaude, mais très longtemps à venir, toile d’araignée au plafond

Accueil sympa ,attention pas de Clim ni de salle d’eau dans ce première classe , par contre il y a un petit frigo et un micro onde .

Pratique pour une escale d'une nuit. La chambre était propre. Bon rapport qualité-prix.