Super 8 by Wyndham Dover

I was not happy with my stay here at all. The pictures online do not look anything like the actual room. I booked a Non smoking room yet I had to have my room switched 3x smh! As soon as I opened the door to the first room the smoke smell hit you in the face. The room wasn’t clean. The bathroom was dirty, the toilet literally had poop stains in the toilet and around the rim of the seat. The sheets were dirty like they hadn’t been changed and there was cigarette ash everywhere in the room. There were lots of people just hanging out outside the rooms, like it was a hangout spot. Myself and my family felt very uncomfortable. However, when I went to the front desk and complained, the staff was very polite and understanding about the situation. He offered me a new room immediately! That room wasn’t suitable either so he switched it again to another room. I checked that room before even transferring any of our belongings. This third room was much better!! It was actually clean, it didn’t smell of smoke, and there wasn’t an ash or smoke smell anywhere. The room itself was clean and the sheets were clean also. The staff apologized again for the inconvenience and said to let them know if there was anything else that could be done to make our stay better

I lost my phone and couldn't access my account and the staff was understanding and allowed me to use my laptop to get my room. Best customer service that I received in a long time. Definitely would recommend it.

Getting the key to work was problematic. The room phone was inoperative. The floor ( “new tile”) was not swept. One bolt on the toilet seat was completely broken off. The folks above up “stomped the floor off and on” until 2am. The only saving grace was the sheets and pillow cases were clean. PS Don’t use the coffee maker. Also construction screws on the ground outside the room door.

We stayed at supper 8 in dover Delaware. Upon arriving, the woman at front desk was not very friendly. Our room # 126 was the first room. And when we first got in the room, there were probably over 100 plus dead bugs all over the room. We went to the office and spoke with a gentleman this time. He switched our room to 233. Upon getting into that room. We went to turn the heat on, because it was in the mid 30's. The heat was broken. And also there was something all down the refrigerator and all over the floor. There also was crap in the toilet. So then we call the front desk again, he said they would send someone to fix the heat. After a half hour, I called the front desk again. And said I need the heat fixed ASAP. He had no one on property to help us, so he switched our room once again to room 228. Once we got into this room, it appeared to be at least bug free, and the heat worked. But not double beds like we wanted, no remote control. But its now after 4pm and we are tired of moving from room to room. And this room was a little better than the last 2. So after going to the front desk for a remote control. I was finally able to take a shower. Only to find out the bathroom only had rags, and hand towels. And you can't have 2 people showering with 2 rags, and one hand towel. The next morning on check out day. The woman asked how was everything. I explained everything to her, just like im telling you. And she tries to blame the male desk clerk. WRONG

The lady who checked me in is sooo sweet and professional. Good Job!

I was in two different rooms and neither one had a good refrigerator or any towels. The towel rack was broke and the outside was in tough shape. They are currently remodeling many of the rooms. The rooms smelt stale. The windows faced the outside balcony that everyone walked on. The breakfast was below average and did not have some of the items I am used to seeing at normal hotels.