Hotel a Dover, Regno Unito

I booked a pet friendly room (stated free/included) which was clearly stated in capital green letters FREE, included in the price. I also made a special request to advise of x1 small chihuahua. Upon arrival and check in, I completed my check in standing together with my dog and was then impolitely informed (after I’d signed my check in sheet) that I hadn’t included my 2kg chihuahua in the booking and was made to pay and extra £10 then another £50 pre-authorised deposit?!?! I showed the receptionist my booking and informed him that I had indeed made a special request and booking for my chihuahua and it clearly stated the price was included and said free/included. This extra charge was not advised or made clear during the online booking process and was not expected at all. Check in could also be a lot quicker! During the check in experience I witnessed security escorting people off the premises and men shouting at them that they were taking drugs in front of their children, I then went out to my car to get my belongings 10 mins later and police were arriving on site to deal with a separate argument with another lady screaming about drugs also. It wasn’t the nicest of greetings to a seaside hotel :( I wasn’t informed of any car park rules/charges or given any check in information at all. I was given a room card with no advice which floor to go and felt quite unwelcome. Having found my way up the landings, the smell was absolutely awful, then upon entering room 224 I was hit with the terrible stench of dog urine and stains all over the floor. I immediately left the room due to the smell and went back to reception to ask for this room to be checked as it is not suitable to sleep in with the gastly awful smell and although I have a dog, my dog is completely house trained and does not urinate inside, therefore I would never stay in a smelly dirty room to then be blamed just because I have a dog with me. I have stayed in many dog friendly hotels and I have never smelt such vile urine smells - not ever, not anywhere, let alone a hotel! I also stated that the room I’d been given was not as described and totally different to my booking(room I booked has a picture, this was not the room I was given) Seriously the carpet in room 224(and the whole landing) needs replacing without delay. Thankfully reception agreed that the room smelt awful and changed my room to 420, which although doesn’t smell, it isn’t the cleanest of rooms and the bathroom extractor needs a deep clean! There’s dirt/crumbs/debris all around edges of bathroom floor - yuk! There’s a sign on front of the bathroom door advising to make sure it’s shut during use and unfortunately due to a broken door at the bottom, the bathroom door cannot fully shut therefore steam is let out of the room and you risk setting off the fire alarm and the building being evacuated!!

Albergo fane’. Abbiamo soggiornato una notte in una suite al primo piano. I corridoi sono labirinti. Ascensore vecchio e lasciato andare al suo interno. Camera grande con balcone. Attenti ai piccioni che possono entrare in camera. Un albergo in una bella posizione che però avrebbe necessità di un bel restauro al suo interno ed al suo esterno. Nota positiva il parcheggio riservato a pochi passi. Niente da dire sull’accoglienza

Non è un buon senso dimenticare di annullare.

First time we have stayed here and OMG wished we had done so before.place is amazing We had a classic room which was great.Big comfy bed and lovely bathroom. The spa facilities were great.Nice little pool and sauna/jacuzzi/steam room was a great way to start and end the day.Also a gym which I did nt use on this occasion. The Martello bar was cosy and comfortable and the restaurant was very good too Staff were very polite and helpful Great location for a stroll along the prom in although it was very cold. Could see France ! Going back again in a couple of days

Questo hotel è così bello!Abbiamo un alloggio e era pulito e bellissimo. Il personale era così bello e ci hanno lasciato giocare a snooker e godere delle strutture.

Stayed overnight as part of a large coach tour heading to Holland next day. Check in was smooth and I think we were upgraded to an executive room (maybe because we’re IHG rewards members?). The room had a fridge as well as tea/coffee making facilities and although the bed and pillows were comfy, for some reason we both had a restless night but that was more than made up for by the superb buffet breakfast (we also had an evening meal in the on site Bella Italia restaurant). Rooms and public areas were clean and there’s plenty of parking (although the layout is difficult for coach manoeuvring!). There’s not much in the way of amenities close by and it’s also a 10min or so drive from Dover (not necessarily a bad thing!). All staff were helpful and friendly so we’d be happy to stay here again next time travelling in the area.

Located in Dover, Churchill Guest House is in the historical district, a 4-minute walk from Dover Museum and 9 minutes by foot from Dover Beach. This upscale guesthouse is 0.8 mi (1.3 km) from Dover Castle and 1.2 mi (1.9 km) from Dover Western Docks Cruise Terminal.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.Featured amenities include express check-out, luggage storage, and microwave in a common area. Limited parking is available onsite.Make yourself at home in one of the 9 guestrooms featuring microwaves. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers.

Il parcheggio è molto conveniente, la colazione è ricco, il servizio della ricetta è entusiasta, vale la pena tornare indietro .La posizione geografica è eccellente, le strutture sono perfette, le strutture della stanza sono molto nuove, vivremo la prossima volta.

L'hotel era bello. Il personale era molto utile. Molto pulito. Colazione perfetta. Torniamo presto con alcuni amici. Lo consiglierei al 100%

With a stay at Royal Oak in Dover, you'll be within a 10-minute drive of Dover Castle and Dover Western Docks Cruise Terminal. This inn is 3.5 mi (5.6 km) from White Cliffs of Dover and 4.2 mi (6.8 km) from Dover Eastern Docks Ferry Terminal.Take in the views from a garden and make use of amenities such as complimentary wireless internet access.At Royal Oak, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary English breakfast is served daily from 8:00 AM to 9:00 AM.Limited parking is available onsite.Stay in one of 5 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with bathtubs or showers are provided. Conveniences include electric kettles, housekeeping is provided daily, and irons/ironing boards can be requested.